ScoreSense Complaints and Reviews SnapShot

Last Updated On: January 3, 2018

Contact Information

Business Name: OTL Scoresense
Corporate Address:
4447 North Central Expwy #110
Dallas, Texas 75205 USA

Customer Service

Phone Number: 800-679-6327
Company Contact: Mark Henry - CEO / President
Corp Website:


Average Rating: 1.17 out of 5
Based On: 215 Reviews
Number Of Comments: 278

Damage Reports

Reported Losses: $82,720.12
Average Reported Losses: $384.74

Most Recent Complaint

Is ScoreSense a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Money missing out my SSI every month.

Free Credit Report ended up costing me $400.00. I never sign up for monthly recurring services and it is not clearly stated on their website that there will be a monthly recurring charge of $39.95.

As a Sr Citizen living on a fixed income of a $1000 a month, they literally took food out of my mouth by making those charges. I never received any “emails” from them, nor did I ever “log into” my account until I called the company to question the charges, and was instructed to do so.

Bottom line, they give no refunds, make no apologies, despite the fact that in 2014 they paid out a 22 million dollar settlement for ripping off consumers.

The new improved site is no improvement, and still a rip off.

15 Most Recent Reviews

More About ScoreSense

Score Sense is a credit monitoring and checking service. Score Sense credit offers multiple products such as Reporting and current credit scores, monitoring and alerts about your credit score, as well as identity theft and proven services. They also have a system called Score Tracker which constantly updates your reports based on new information. Another unique feature of score sense is Score Cast which gives you an idea of how your credit score might change if you took certain actions.Alternate/Additional Business Names & Websites:,, ScoreSense,, 2211 Partners Websites:,,,,,,,,,,,,,,,


Leave a Reply

278 Comments on "ScoreSense"

Notify of
Sort by:   newest | oldest | most voted



Yep, I was ripped off also. I called to find out when my seven day free trial was over, was told I had to cancel by 9pm as the office closed, called to cancel and found my checking account charged. Talked to a supervisor named Mark who told me that they operate on a 25 hour clock. If you joined at 5am you have til 5am seven days later to cancel. What a crock. My account was not expecting the charge, so I was charged a $36.00 overdraft fee. Mark did refund my fee but told me I had to… Read more »

Myself and my wife were also scammed by OTL Score Sense I finally closed my account and we have changed her card for the 2nd time and they still managed to get into her account again I still don’t know the total for both accounts but I am certain it’s above $500 upwards of$1000 it’s rediculous that no one can stop them from taking our hard earned money out without consent !!!!

ScoreSense took $39.95 from my bank account thru my Debit Card. I have notified my bank that the card was compromised. ScoreSense said it would cancel my Membership…which I never signed up for, and gave me a Confirmation Number. They said they would refund in 2 days. I don’t expect a refund after reading all the complaints listed. I’m a Senior living on less than $1000. per month. This spells disaster for me with overdrawn charges and $39.95 loss. They should be found and prosecuted.

I did not know about this subscription, certainly did not ask for one, never got an email about it, suddenly there was a $39.95 charge in my bank account. I would not have even known about it if my bank had not notified me that my balance was below $25.00. I was shocked to see this charge. I called the Scoresense company about it to tell them I do not want a subscription or whatever it is called. The person I spoke with said he would forward my request to the people who approve or disapprove which apparently he did.… Read more »

I was scammed out of almost $400 by this company. After signing up for a free credit check, this company charged me $39.95 a month despite sending no notifications about these charges, my not having signed up for any services from this company and never having logged into my supposed account.

Total scam. The $1 fee is only to get your credit card info. No refunds They only got $39.95 but eventually will get satisfaction.


Score sense is a tricky non disclosing site. they took $39.95 out of my account with out my knowledge. I got a surprise when I tried to use my card. I will be notifying Senator WArner of Virginia and Senator Allan of Virginia of this slick scam especially to seniors.

I’m feel like ScoreSense is a rip off. I never received an email to say my account would be charged $39.95.

I called to cancel the account and the representatiive told me they could cancel the account now and I would not have access to anything even though I paid for the month of July and if I didn’t want any charges for August I had to call back before August 1st.
which didn’t make sense because I was calling 7/6/17 to cancel August charges.

The representative also said they didn’t have a way to pre-date a cancellation.

My mom will not stop calling these people and cursing them out about taking over $100 out of her account AND signing her name to stuff she doesn’t even see or no about, and she threatens to call the police but she never does, so they better get it together or I’M going to call the police! SEE IF YOU CAN TAKE THAT SCORE SENCE, I’LL KNOCK SOME SENCE INTO YOU!

do u mean the one dollar fee?

Called to cancel and they said that they did not have a record of it and charged my card l cancelled

This Company needs a to be put out of business. My story is the same Karen Meyer. Old, sick senior prey on them! I have been paying since Aug 2016 thinking they were another entity. All the time they were trying to settle Class action, never got any emails or notice of any kind!I had lifelock!! I’m trying to get them to give me credit. I will do a charge back with my bank, contact AG, again the FTC ,BBB.

Looking at my credit card transactions I see Score sensehas charged me 3 months in a row. I don’t remember ever using them. I use Credit Karma only. Ifr I did try them out I found they gave no help and would not have signed up for a month to month subscription. For what ? For nothing. I am on SS and don’t see how this got pat me except deceptive shinagans.

If you go on the website the FIRST AND MIDDLE sentence says “Monthly membership of $39.95 automatically charged after free trial” Please pay more attention if a website asks you for information like this.

You’re correct it pays to read the small print. I’m canceling my credit card account.

I have attempted to cancel for over 2 years, last time tonight. I have been paying for more years that I care to remember, since 2012. What law allows then to hijack my account month to month this way. How do you stop them? I find that all posts on this service are TRUE!!! I fear retaliation for posting this complaint, is it a scam as well?

I called to cancel this service a year ago which they agreed to do. What they didn’t tell me was that in 30 days, if I don’t call back they go back to the $39 / month charge “automatically” . So a year goes by. My secretary pays the bills and was not aware that I had cancelled the service. This is a fresh complaint so don’t tell me they have learned anything. This behavior should be stopped.

If you have online banking. I do they had charged me for 7 months and I went in my online banking application clicked”dispute talk with a specialist” and then my bank called with me and they got a person from on the phone they offered a refund for 7months of service. You cannot cancel online because I had cancelled in the alloted time period online but they want you to cancel on the phone. So we will see if they will refund my $279.85. HAVE YOUR BANK CALL WITH YOU because they will also stop any further charges from… Read more »

Ia anyone yet aware if the Dallas County District Attorney have enjoined with the FTC in bringing a class action against Scoresense for fraud?
I have been bilked out of over $400.00 in this past years – money I can ill afford to throw a way.
Both Ohio and iLLINOIS.. have been successful in wining judgments for over $22mil. to disperse to victims.
One begins to wonder if Capital One and other cards IN COLUSION AND NOT BLOCKING THIS MERCHANT FROM MAKING CHARGES? THESE PEOPLE ARE thieves, preying on poor people who are trying to fix their credit.

The same thing happened to me, I never agreed to anything other than the free credit report. I have disputed it with my CC, but these people should be shut down and prosecuted they are preying on people.

Recently, we noticed that we have been paying $39.95 for the last few months that we don’t remember authorizing. We are in our 80’s and our memories are not the best. I write this so that other people might be aware of this type of scam that preys on older people. We called them to cancel our payments, and they informed us that we were passed their deadline for cancellation. We then called our bank and they suggested getting new cards and cutting up our old ones.

After reading the horror stories, I’m just going to file a charge with the IG of my state and the D.A. This is ridiculous, never got a welcome email, all the girl did when I found out they billed my bank was try and talk me into staying and how credit protection is so good, yeah from predators
like Score Sense

I just got scammed from these people! I was searching for buying a new car, I wanted my credit report 1 time and 1 time only. I never received an email after signing up, and after looking at my scores & reports went out bought my car. Never during the sign up period or after was I told or read that I would be charged for this service! I did the $1 dollar one time offer from the car dealers site, not score sense! Rip offs! Then my bank tells me they are known for canceling services, but they continue… Read more »

I just went through my bank accounts. I kept seeing this unknown charge. Life is busy and yes I may not keep track of my banking as well as I should, However this is my hard earned money, and I am BEYOND AGGRAVATED. I need to get in on this action suit. Any help? I will see this through. I will call abc and get these blood suckers on tv


Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails