First Bankcard Complaints and Reviews SnapShot

Last Updated On: December 15, 2017

Contact Information

Business Name: First National Bank of Omaha
Corporate Address:
P.O. Box 2340
Omaha, Nebraska 68103 USA

Customer Service

Company Contact: Dan O'Neill - President
Corp Website:


Average Rating: 1.29 out of 5
Based On: 9 Reviews
Number Of Comments: 27

Damage Reports

Reported Losses: $7,809.79
Average Reported Losses: $867.75

Most Recent Complaint

Is First Bankcard a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

What? I can't hear you... what?

I was trying to pay my account from and the website just won’t process it. I called and waited for 15 minutes. The phone transferred me directly to fraudulent line, which I find it odd. I verified myself with the first representative (rep for short). No help there.

I got transferred, and had to verify again. 2nd rep still can’t solve my problem. She kept asking for my name, and insinuating I’m not who claimed to be. Finally she decide to take my payment. Transferred again!

Internet department: “Hi can I get your blah blah blah…?”. During the process of verifying with the 3rd rep, “sorry repeat it again please? I can’t hear you?….Repeat again please?….”

Me, “I’m going to the bank.”

3rd rep, “what? I can’t hear you”.

I hung up and was so frustrated now, but just to make sure its paid in full, now that my online account is locked. I called back this time to make sure the account is paid in full so I can cancel this service. The phone is picked up without wait time.

Verified again with 4th rep, “I can’t do anything for you. It’s noted here you are going to the bank. I can’t provide you with anything without further investigation.” I was like, “what? to just pay the account and verify?”. I hung up steaming mad because I know going to the bank to just verify my payment going to take another hour of wait time.

Now, I spent another hour edit this complain.

Thanks a lot firstbankcard! Just keep that account locked, that way I don’t have to waste time to cancel it. Conclude, their conduct is not honest. If they suspected me of fraudulent, they should’ve just tell me to go to the bank in the first place.

Most Recent Reviews


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27 Comments on "First Bankcard"

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I have had a first bank card for many years it was linked to my first Midwest account and I guess my husband edited into the payment days before the payment was about to be sent and it cause my payment to be late> the first time ever late and so I got a letter in October 3 saying we are cancelling your card and since were moving and got our mail late once we got the letter we called to clear it up we paid the late fee and paid the account and was told at the time we… Read more »
I am so absolutely upset; First card DOES NOT tell you that they will cancel your card if you miss less than two months of a payment; I missed my June payment and paid more than double in July but late honestly and they canceled my card. I went to make a payment today for 200.00 and they refuse to reactivate my card; I am never going to get another firstbank card or mastercard as long as I live. they will not work with you if something happens in your life nor will are they empathic to your situation. They… Read more »

they will go out of business if they have no more customers to want to use them and I had 1 payment late due to a mistake with bill pay with the affiliate bank first Midwest bank in Joliet ILLinois and let me tell you they cancelled even after they said I was ok since we rectified the issue in October not 15 days later!

I am BEYOND frustrated with First Bankcard/First National Bank of Omaha right now. Ever since I paid the balance off on it, I have had NOTHING but trouble. I switched that card to be my default payment method for Amazon, figuring it’s an easy way to show them I intend to keep periodically using their card. They put another fraud alert on my account, and are giving me massive attitude for attempting a $50 charge. I’m on the phone with them right now, having been bounced around between 2 different departments. No one can give me a reason for why… Read more »

I don’t know how well the website works because it has never been up at any time when i tried to use it.

I have had a business credit card with FirstBank for over a year. Have NEVER been behind on a payment and usually paid off the balance. This month I forgot about the payment which was due March 4th. March 7th I logged on and made an online payment through their website. About 2 hours later a representative from FirstBank called my work place, which I own, and promptly told my staff member that I was in severe arrears on my payment and their are trying to collect. When I heard this, I called up their collections office and had some… Read more »

I make my payments on line to come out on the due date and twice know they say they never got the payment and will not wave the late fee. I always pay my bills on time, spoke with supervisor, who was a jerk and said no tp waving the fee. Maybe this is how they make extra money. They also try and get you to pay the next month along with the ‘missed’ payment! Leaving this company, wouldn’t trust them

FirstBank is very shady. Cancelling their card.

They cancelled mine also…same issue …like five over my limit too many times…

I had no problems with them until now. Their web-site was easy to use and the credit rate was lower on this card compared to others I have. But then they sent me a letter a few days ago saying they cancelled my card because I went over my credit limit too many times. I only did this a few times and when I did, I would pay the overage right away. But apparently that don’t matter…

Talked with customer service at length regarding inability to log onto account. Told me I needed Google Chrome since I use a Mac. Now, a week later, google chrome available….still cannot log onto my account. This has been an ongoing problem since I gave up using paper for electronic functions. I have spent one hour attempting to log on…..refuse to call customer service again and sit waiting for a response.. Therefore, I am stuck…..plan on never using this card again.

I have had an account with them since Dec. 2014. I am very pleased with them. A great credit card company. They’re now offering a very low interest rate Amex. I charged a few things for Christmas & just made my last payment. Now pif. No problems paying online or scheduling payments at all. Looking forward to doing more business with them in the future.

This is without a doubt the worst credit card company on the planet. We got this business card because it was tied to our bank – the bank is excellent. I typed the wrong number into my bill pay account when i set it up, and I could never understand why it took so long for my payments to post when the other cards on the account poster rapidly, It took them 2 YEARS to notify me of this error. They consistently apply payments to the wrong cards, are uncooperative if there are issues. and have done everything possible to… Read more »

I’ve never experience so much regret in opening having a credit card than I have with First BankCard. The website is the absolute worst, I made a payment on my due date after 5:00 and was charged a $37.00 late fee, It took my 30 minutes to log on the d**n site. Customer service wouldn’t waive the fee & was very rude. When I asked to speak to a manager they left me on hold for 30 minutes, then the phone call was disconnected.

We have been using First Bankcards for my company account for 7 years. We had almost no choice but to use the cards because our main bank is tied to this cards service and some other reasons. From the 7 year experience, I can tell you that the “worst customer service” is the only way to describe them. I was finally able to cancel all the accounts today. Happy day.

First Bankcard website is the absolute worst. If you can even log in, which is hit or miss (usually miss as it constantly is ‘verifying browser’ after user login), the layout is confusing and lacks key information. Most cc websites have all the key account information up front and prominent. You need to drill down several layers with First bankcard to even find the payment due date!

This bank has the WORST customer service I have ever experienced and I’ve been around for 65+ years. Their customer service (wrong name) customer disservice is just that. Do NOT open a credit card account with this bank. You will regret it.

First bankcard is horrible, do not use them! I too have never been able to access my account on their website, the customer service people are rude and are trained to extract every penny they can out of you. You are forced to pay by snail mail and it takes them weeks to post so you accumulate late fees, and they continue to get away with it. They bought a business account I had with another company that I loved and never had a problem with. I have had nothing but headaches with these people.

Worst customer service experience ever. If you are past due on your current monthly balance they shut your card down regardless of your track record of paying monthly balance off in full on time. Rude, argumentative customer service reps at their call center. Their record keeping is inaccurate, payment processing is slow. Claimed I never sent payment for two weeks after payment was made. Called to cancel my card and as soon as I used the words "calling to cancel my card" I got transferred and placed on hold for 38 minutes. They make it as difficult as possible to… Read more »

I have had several months of problems with First Bankcard. They wouldn’t accept my password,so I changed it. They still don’t accept the new one and so I can’t get access to the Bill paying site and have to pay my bills with a check and snail mail. I have accumulated several thousand rewards points but have no way to access that site either. Phone calls have made no difference.
I am totally frustrated.The web site is antiquated and almost inaccesible. I am ready to abandon First Bankcard(after I redeem my reward points.)

I am having a hard time paying my credit card with firstbankcard every time I log in to their website.

I had almost the exact same thing with them. And have the exact same scenerio however they told me a letter was mailed out on 12/11/13 and should receive it within 10 business days explaining it. Well it has been 12 business days and I still don’t have it. Will not ever deal with First Bankcard again. Will keep my Discover & Capital One forever they are the BEST for customer service!!!!!

I do not now, nor have I ever had your credit card. HOWEVER I constantly get calls from you searching for a " Penny White". I do not know her. I am and older lady in a nursing home in Bend, Oregon. I have been assured by your clerks many times that my phone number ha been deleted from your system BUT I continue to get these calls from you. Sure enough your business and others like yours call me looking for this lady. PLEASE stop calling me. If these calls don’t stop I will notify the Attorney General of… Read more »

I have had nothing but terrible service from First Bank card. They are unreasonable and their system is very antiquated…you cannot even set up auto payments for the current statement period, so you have to schedule separate payments until the autopay "updates" sometime in the months ahead. I cancelled my card within the first year.

I’ve never had any problems with First Bankcard. They are very accommodating

Having been a First Bank card user for some time , I wanted to let you know that your services have been very commendable.


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