Lumella Eye Serum Complaints and Reviews
RatingsAverage Rating: 1.00 out of 5
Based On: 2 Reviews
Number Of Comments: 10
Damage ReportsReported Losses: $200.00
Average Reported Losses: $100.00
Most Recent Complaint
This Company is Ripping People Off!
I responded to an advertisement for a free trial of Lumella products, and thought I was paying for shipping only.
My credit card was charged the shipping, and also $200.00 in charges.
I called the company, they told me the 14 day trial started at the time of the order, so even though I’ve only had the product for 10 days, it’s too late to cancel. I was also told this is a subscription, and that they would be sending it out every 30 days, and charging my credit card.
The rep I spoke with said this was all stated in the terms and conditions. I told him “in small print no doubt”.
BE VERY CAREFUL WITH THIS COMPANY, THEY ARE SLY AND CARE NOTHING ABOUT CUSTOMERS – OBVIOUSLY! I have canceled the subscription.
Lumella – 3635 St Paul Blvd Rochester NY 14617 | 888-353-2564 | lumellaeyeserum.net