Beverly Hills MD Complaints and Reviews SnapShot

Last Updated On: December 11, 2017

Contact Information

Business Name: Beverly Hills Plastic Surgery Group
Corporate Address:
346 N Bedford Dr #308
Beverly Hills, California 90210 USA

Customer Service

Phone Number: 877-828-5528
Corp Email:
Company Contact: Dr John Layke - Co-Owner
Corp Website:


Average Rating: 1.00 out of 5
Based On: 16 Reviews
Number Of Comments: 51

Damage Reports

Reported Losses: $1,152.78
Average Reported Losses: $72.05

Most Recent Complaint

Is Beverly Hills MD a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

No Customer Service at Beverly Hills MD

I’m very dissatisfied with Beverly Hills MD. After looking at their video on line I was convinced that their Lift + Firm Sculpting cream would help my face a little. I was wrong, the product did nothing for my face. After using the first jar with no results I was about to return it but their policy is to return it within 60 days of purchase. As I didn’t start using it right away it was a little over 60 days when I finished the jar.

I went on their website and contacted them using their “Contact Us”. I never got a reply. About a week after that a girl from their front office called me to see if I liked their product. The call had nothing to do with my inquiry. I told her that the cream didn’t work at all for me and that I had contacted them. She said she was sure they would be contacting me because they were very customer focused. Wrong !!!

She sent me their blog with information on their Advanced cleaning Technique and said it may help me to do that before I used the Lift + Firm Sculpting Cream. The cream still didn’t work. She was very nice and friendly but did not follow up to see if I had ever been contacted. I waited about a month and sent another inquiry. I have never been contacted about either inquiry or the fact that the front office knew I was trying to contact them.

Even their letter they sent with the cream was very friendly and made it seem like if I had any questions just contact them. Wrong again. After having talked to the girl in the front office and sending two inquiries, I realize they are not customer focused and once you buy their product they don’t care if it worked or not. I’m out $93.74 and very frustrated that nobody bothered to answer my inquiry. I would not recommend buying Beverly Hills MD products.

Official Responses from Beverly Hills MD

By: Samantha W On: January 13, 2017

Response from Samantha W at Beverly Hills MD

Hello Irene,

My name is Samantha with Beverly Hills MD. Let me first apologize for the experience you had when contacting customer service. I assure you that our customers are our number one priority, and I would appreciate the opportunity to make this right.

We always stand by our 60-day money back guarantee, and understand that customers may have not started using our product right away. For reasons such as this, our customer service team may extend the 60-day guarantee a bit longer. Because of the trouble you had contacting us, I would like to extend this guarantee to you today.

Please email me at and I will be more than happy to refund your money for you. Thanks Irene, I hoe to hear from you soon.

By: Samantha W On: September 1, 2016

Response from Samantha W – Customer Service Manager at Beverly Hills MD

Hello, my name is Samantha and I am the Customer Care Manager here at Beverly Hills MD. I am sorry to hear that you were unhappy with the results of one of our products. While we have thousands of happy customers, we do understand that everyone has different skin types. For the rare instance that a customer is not happy, we always stand by our money back guarantee. I want to ensure that you are properly taken care of. Please email me at, at your earliest convenience. Thank you!

15 Most Recent Reviews

More About Beverly Hills MD

Beverly Hills MD Cosmeceuticals ( create proprietary anti-aging and skin beautifying products. They purport that their cosmetics line has been developed by their co-founding surgeons, Dr John Layke and Dr Payman Danielpour, who state they, "settle for nothing less than the very best results."

Beverly Hills MD says they use only hand-selected and top quality ingredients in all their products. They state these products have visible and dramatic effects on a variety of skin problems. They claim their formulas are comprised of complimenting ingredients, making for "exceptional results". assures that it's products are allergen and irritant free, and that they are safe, gentle and nourishing.

They also state that they have a 60 day money-back guarantee:

"Your results are of the utmost importance to us, so if you are unsatisfied with any product for any reason, you can return it within 60 days for a full refund - guaranteed." - Beverly Hills MD

Dr Payman Danielpour - Co-Owner | Beverly Hills Cosmeceuticals


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51 Comments on "Beverly Hills MD"

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A company that rushes you to buy a product, with numerous emails, because they state that they’ll run out or whatever, wants your business before word gets out that the product is worthless.

Lindaharvey01172gmail Linda Harvey

Why does. Your games always stop and not let you back in? I was playing magic city and now it’s frozen .Thanks a Lot

I bought the crepe correcting cream and I love it. It really works for me. I never signed up for the auto ship. You have to be careful with what you click and read it fully. Then once you you are ready to pay on line, you must watch as they put other creams of there’s out there to click to buy but click “no thanks” on those. Get just what you want. I never do auto ship. For some that works but be careful not to click that if you don’t want it. I now ordered another cream and… Read more »

Hi Maxine! I’m Sam from Beverly Hills MD! Thank you so much for taking the time to leave a review. I am thrilled to hear that you are enjoying the Crepe Correcting Body Complex! Thank you for also highlighting the check out process, so other customers can avoid any issues! We truly appreciate you being such a loyal customer! If you ever have any future questions or concerns, please feel free to reach out to me directly at

Wow. I have had a great experience with both the products and the customer service! Every time I needed to change my order they complied immediately and gave me the same price as I paid for my very first purchase, as they promised. Customer service was very friendly and accommodating. I would suggest to some that you need to use enough of the lift and firm sculpting cream and two times every day to notice the difference.

Hi Cherry! I’m Sam from Beverly Hills MD. Thank you so much for taking the time to leave a review! I am really so happy to hear that you have had a great experience with our products, as well as our customer service! We pride ourselves in delivering high quality products that make a difference in people’s lives… And offering a top of the line Customer Service Department that will take care of our customers in any way possible. Thank you so much for highlighting this. We are so honored to have you as a part of the Beverly Hills… Read more »

I will agree that Custoner Service is awful. Having said that…I Love their products. I use the wrinkle corrector, Repair & Reverse as well as the Lift & Firm cream which I think is the best. I will never go without it. Saw results very early on. Have now ordered the new Ageless Volume. Couldn’t be happier. Just don’t contact customer service. Inexperienced kids who unfortunately know nothing about the products.

Hi Judy! Thank you so much for taking the time to leave us a review. I am so sorry to hear that you did not have a good experience with our Customer Service Department. Our customers are our #1 priority so I truly apologize that your encounter with us did not reflect this. Your comment does not go unnoticed though, as I will make a note of this so we can improve in the future. I am very happy to hear that you enjoy using our products and are experiencing all of the benefits they have to offer! If you… Read more »
Virginia L Jourdenais

I have called in the past to notify you that this cream doesn’t do a thing for my skin…nothing! I informed you that I did not want anymore but, you keep sending it. I hope this is gratis because I cannot see myself paying for something that is useless. Do not send me another jar!!!

Hi Virginia! I’m Sam from Beverly Hills MD. Thank you for letting me know about your situation. It sounds as if you were accidentally enrolled in our Monthly Subscription Service. This is a totally optional feature that I can opt you out of. Please e-mail me directly at and I can help you right away and confirm that you are removed from the service. I look forward to hearing from you!

SAME THINK HAPPENED TO ME. and they charged $105 dollars from my checking account

Hi Maria, I’m Sam from Beverly Hills MD. Please call our Customer Service Department at 1-877-828-5528. We are available Monday – Friday, 5am to 7pm PST, and Saturday – Sunday, 6am to 4:30pm PST. Once we have more information, we can better assist you with this issue. You can also e-mail me directly at with more details about the issue you are experiencing… I would love to personally make sure that this problem is resolved and that you are taken care of. I look forward to hearing from you!

I’ve been using the products for a little over a year now. I have very sensitive skin and was skeptical in trying anything other than what I had been using for years before. Much to my pleasure, all the products I’ve used have helped the overall tone and texture of my skin, but I find that in order to reap the full benefits of their (or any other) products, you must use them daily and how they are instructed on the directions. I’ve run out of the crepe correction cream and I’ve noticed my forearms are looking a little wrinkled… Read more »

Hi Judy, I’m Sam from Beverly Hills MD. I am so happy to hear that you have been experiencing the amazing benefits that the Beverly Hills MD products have to offer. I agree with your suggestion… It is important to follow the directions on each of the products to make sure that you are receiving the maximum benefits of each product. Please feel free to e-mail me directly at and I can assist you with any more questions or concerns!

I recently received 9 jars of your crepe correction body cream. I can see a big difference (it really works!) on my arms but noticed the expired expiration date on all jars. Should I return the other jars for replacements?

Hi Ruth, I’m Sam from Beverly Hills MD. Thank you for your review and question. I am so happy to hear that you are experiencing amazing results of the Crepe Correcting Body Complex. The date on the bottom of the jars is the manufacture date, NOT the expiration date. Our products are good for 2 years from the manufacture date on the bottom of the jars. I hope this clears up any concerns you may have. If you ever have any more questions, you can e-mail me directly at and I can assist you right away!

i tried a first time order of face winkle remove cream at a low price now without my consent im getting this sent every month a a full price cant get them to stop i will let my bank take care or this and the stuff really did nothing for me so upset

Hi Marti, Sam from Beverly Hills MD here. I am so sorry to hear about your experience. It sounds as if you were accidentally enrolled in the Monthly Subscription Service, which is a totally optional feature that I can opt you out of. For future reference, our amazing Customer Service Department is available via phone at 1-877-828-5528 from Monday – Friday, 5am to 7pm PST, and Saturday – Sunday, 6am to 4:30pm PST and they would be able to quickly assist you with a problem like this. Also, you can keep my e-mail on file ( if you ever have… Read more »

I just have one comment. Why hasn’t anything been done legally to this Company and all other online shopping sites they all do the same.
Buyer beware read the fine print. All of them should be put out of business.
I am out over $400 for 3 months of auto mailing.!!!!! Product I return to sender.The same day.

Hi Andrea, I’m Sam from Beverly Hills MD. I am so sorry to hear you were frustrated with the ordering experience. It sounds as if you were accidentally enrolled in the Monthly Subscription Service, which is a totally optional feature that I can opt you out of. We are a 100 percent honest company that takes pride in our extremely high quality products, our customer service, and our effortless 60 Day Money Back Guarantee. So if you weren’t satisfied with any of our products, we could easily offer you a full refund. We do our best to make this shopping… Read more »
Don’t be deceived by reviews on BHMD, seems negative reviews are not welcome (I know mine wasn’t). In fact, I went back checking all products, not the first negative review on any of their products. No way can this be true with all the negativity I’ve found through researching. Do your research on this company (all companies) before placing an order online…..sure wish I would’ve before spending hundreds with BHMD…lesson learned! Don’t expect to hear back from customer service, once they have your money they could careless. I went as far as reaching out to c/s manager (Samantha)….nothing! Buyer beware!!!!

Hi there, Teri… I’m Sam from Beverly Hills MD. I’m so sorry that you never received a response from our Customer Service department. Our customer’s satisfaction is our #1 priority so I’m so sorry that your experience did not reflect this. Please e-mail me directly at and I will make sure that you are taken care of and this problem is completely resolved right away. I can issue you a full refund, no need to send anything back, regardless of how long it has been. I look forward to hearing from you.

I ordered 3 jars of “crepe correcting complex” and 3 bottles of “dark spot corrector” What a joke! You could purchase any drugstore product and expect the same results. All creams replenish moisture, but that’s about it. The B.H.MD products do nothing more. Apparently, I was auto-enrolled in their program even though I opted out. Fortunately, when they attempted to charge my card again, they failed, as I had cancelled that card because it had been lost (lucky me!). These 2 doctors should be reported to the Consumer Fraud Division for conning people out of their hard earned money. If… Read more »
Hi Heather, Sam from Beverly Hills MD here. Thank you so much for letting me know about your situation. I am so sorry to hear that you did not experience the many benefits that both the, Crepe Correcting Correcting Body Complex and Dark Spot Corrector have to offer. While so many of our customers love both of these products, we do realize that they may not work for everyone. Dr. Layke and Dr. Danielpour created Beverly Hills MD to provide highly effective solutions to help people with the most difficult skincare problems through the highest quality of ingredients. Beverly Hills… Read more »

I am so glad I looked at this complaints page. I almost ordered the crepe correcting cream, because the doctor is so convincing in the video. I have been scammed before by a miracle face lift cream that my husband thought I should try.! HaHa! I had to contact the credit card company in order to get my money back. Never again!

Hi there Deborah, I’m Sam from Beverly Hills MD. I’m so sorry to hear that you were swayed to not try the Crepe Correcting Cream. A majority of our customers love the Crepe Correcting Cream, but we do understand that it might not work for everyone. We are a 100 percent honest company that takes pride in our products and the ingredients in them. We also have a 60 day Money Back Guarantee that we wholeheartedly stand by, so if you ever decided to try any of our products and if for any reason they still did not meet your… Read more »
I ordered 3 product and “took advantage” of their buy 3 get 6 offer. (Those numbers may not be exact.) Packing slip is in the sealed box). After reading the complaints I contacted Samantha and i received an email telling me to return the products to their returns dept. While packing them i noticed the expiration date on the bottom of each jar was a day or two before my order date. This negated any doubt i had about the company and their products and i returned the products to the address provided via UPS with insurance per their request.… Read more »

Hi Eileen, my name is Samantha and I’m from Beverly Hills MD. I wanted to check in on this problem to make sure it was all resolved. I also wanted to let you know that the date on the bottom of the jar is actually the manufacture date, not the expiration date. The product is good for two years after that date. Please e-mail me at if you still have any questions or concerns.

I have been ordering their products and I like some of their products but if I don’t I returned it with no hassle in getting my refund back. I so very much applaud Beverly Hills MD customer service as they are very professional and understanding. You are the one who will order of want single items or choose auto ship if want cheaper. Thanks

Scam! They will put you on auto ship without your permission and then when you try to get out of it it’s almost impossible to do so! Buyer beware their product doesn’t work and they will scam you out of hundreds of dollars!

The “crepe correcting” cream is a nice feeling moisturizer, but didn’t do what it was advertised to do. That wasn’t a shock. But I was shocked when a “recurring payment” showed up on my PayPal account!! I have reported the unauthorized payment to PayPal and hopefully it will be taken care of.

Depending on the deal you got….usually you do. If you see get this cream for so & so dollars to try for a month. But in VERY fine print you see you have fifteen days to call and call and SEND it back. This way of business is BS. But today after HAVING to listen to a hour editorial and tutorial, I was able to buy something and not have that hang over my head. I called JUST to make sure. I know some companies, even though they are good which I think this one gets a 80%, will still… Read more »

The Dark eye circle corrector did absolutely NOTHING

I use this product, and it is amazing. I think it would help if you follows fit and healthy lifestyle.

bummer I was hoping it was a great product. Thanks

Tania remember everyone’s skin is different. I have use the dark circle correcting cream and have had amazing results. I have also use the crepe correcting cream and am not after two jars (have one more to go) that being said I am in my 60 and am under weight (88 lbs) which could be a contributing factor in not getting the results I was hoping for. To date I have also not had any unauthorized reoccurring charges to my accounts or received product I didn’t reorder. So think about and maybe give them a chance.

Your not not just underweight. your anorexic!!

Tania remember everyone’s skin is different. I use the dark circle corrector and have had amazing results. I have also used the crepe correcting crime and am not real happy about the results however I am in my 60s and am way under weight 88lbs so that may be a contributing factor. I have yet to have any unauthorized reoccurring charges to my account.

Hello Suzie, my name is Samantha and I am the Customer Care Manager for Beverly Hills MD. I wanted to sincerely apologize for your experience with our company. It is never our intention to confuse our customers. We strive to offer our customers the best possible deals on all Beverly Hills MD products. I want to make sure that you are fully refunded for all of the jars you received. Please email me at, and I will go ahead and process a full refund for you. Thank you, I look forward to making this right for you.


Who the heck is SUZIE?!?


They did the same thing to me I thought I was getting 3 and it charged for 4 but I called and they let me keep the 4th bottle and credited back my card 40 percent so like almost the total cost of one jar. I was pleased.

I did not order this product. So far, every online offer I have seen that uses a video to sell its product is a scam. I always check them out and always find disgruntled customers who were scammed. Being able to read the customer reviews here is so helpful. I applaud those who take the time to warn us about such fraudelent miscreants. Too bad they keep getting away with their criminal behavior. Have you thought about that? They are committing a crime by defrauding customers. They deserve to be put in prison. They often operate by hiring people in… Read more »
Kristina Lundstrom Deckelmann

Being a plastic surgery nurse, it disgusts me that these doctors are scamming people with their products. If it sounds too good to be true it is. The results they are claiming you can only get by having plastic surgery, not from a product. Shame on them

Sly doctor on that video. Very unethical and should have his license taken away. I tried the product and it made my skin look older.

He doesn’t have a license, he’s nothing more than a paid “actor.”

This is not a complaint. I am very sorry I have to discontinue with your product. I have developed burning to my face and making it turn rather red. You have a good product but I cannot use it. Please discontinue as of now. Thank You.


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