TRX Tax Software Complaints

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Last Updated On: January 30, 2017

TRX Tax Software Contact Information

Business Name: TRX Software Development Inc.
Corporate Address:
906 Dashiel St
Murfreesboro, Tennessee USA

TRX Tax Software Customer Service

TRX Tax Software Phone Number: 855-880-1040
Corp Email: Sales@trxsoftware.com
Company Contact: Karen Bills - Director
Corp Website:

TRX Tax Software Ratings

Average Rating: 1.07 out of 5
Based On: 70 Reviews
Number Of Comments: 152

TRX Tax Software Reports

Reported Losses: $239,324.93
Average Reported Losses: $3,418.93

Most Recent TRX Tax Software Complaints

Is TRX Tax Software a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Computer Software Directory ListingTRX Software Development Inc. Listing

Worst Tax Software Ever

I had been purchasing software from TRX for a few years, they switched the software almost every year after the first year. They started selling ATX tax software, had problems with them and then sold software form Red gear. The 2011, 2012 and 2013 Tax software did not work correctly, miss calculations, erased and did not save information and files…

I had to redo and do Tax returns over and over, and still did not work correctly.

Made erroneous mistakes and errors, and I stopped using their software after the 2013 tax year, but I am still correcting and Amending tax returns due to their errors and misrepresentation of their software.

I am appalled that I have not seen anything or heard anything from anyone concerning law suits and or some king of restitution from TRX.

Due to this company’s misrepresentation and lies, I lost most of my clientele and I am still trying to recuperate for all of my losses and troubles. What to do? If you know, let me know.

Thank you in advance.

15 Most Recent Reviews About TRX Tax Software


More About TRX Tax Software

Alternate Business Names: Taxes R Us, TaxExact Software, TRX

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152 Comments on "TRX Tax Software"

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WE CAN WAIT UNTIL AFTER TAX SEASON TO BEGIN LEGAL FILINGS SOMETIME IN THE SUMMER

I cannot believe this company is still out scamming tax people, I got stuck in 2013 even though their were problems with several companies that year as a result of modified efiling. this TRX did some very unhanded things like put up a previous year form for the state of RI. I bought 1040 LYNC thiis year 2016-2017 and recognized the recording when on hold so kept asking who owns this company and they denied it being Doug Hughs and the tech guy said he did not know.. Thank god they screwed up really bad in the beginning so I… Read more »

I just recently tried to open my 2014 software…we have to have this information available for how many years?? It isn’t working… can we get in trouble for not having this information??? UGH! This company sucks.

Like the rest of you I had been using TRX for years and have struggled through all of their issues and problems since 2013 only to be told that next year will be better. No corporate forms or states, state e-file not rolling out until late and local forms just disappeared. I cannot even access 2015 and spent hours on the phone with TRX and Microsoft and still cannot get in. Now I am trying to do an amended 2014 and I guess the website is completely gone so I am screwed. I am all in with anyone who wants… Read more »

i used them for many years, then around 2012 software they went down the tubes. i used taxact for my 1120S for 2012 and 2014 and went all taxact for 2015. now i have to do a 2014 1040 and the they are gone. no access to the software, so all my client files are gone. i’m lucky that my day job is very generous about letting me use their software.
what pissed me off most was i couldn’t do invoices, 1040EST, 1040V. i couldn’t bill easily and my clients couldn’t pay IRS.

How about Taxact? is it good?

i bought taxact 1120 for 2012 and 2014. for 2015 i bought 1040, 1120S and 1120 [it was a package plus a few states. i rarely do states, i’m in florida] i had NO PROBLEMS. none. that is the highest compliment i can give a software company. it did it’s job, it calculated, it printed, it efiled. a few times i was concerned about what i saw, i took the client file and replicated it at my day job, either in Drake or in Taxwise, same results. a few times my boss asked me to replicate a client form drake… Read more »

TRX Tax Software is filled with errors. Don’t be fooled by their low price. I could not efile even one complete return but of course they will not refund my $349 that I paid. They do NOT even have all states available. This is a real ripoff. Wish I had read this site before I bought.

How about being called a liar by TRX? Here is a seciton of the email I just got. Actually here is the whole thing. doug@trxpremier.com 10:22 PM (22 hours ago) to me Patricia, We have been on numerous support calls with you because you, we have also on several occasions in the past 5 days had to reset your permissions in your software because you changed them wrongly over and over. We have Tutorials and even Videos on our help tab in our software to show you how to set them properly. I personally have reset your privileges on 3… Read more »

Cannot believe they still have a website offering 2015 software and of course their 100% refund guarantee. Sure hope people look and research before buying. IRS should definitely have a warning on their site. I was a small preparer and last year was the end. I lost several clients after the 2012 fiasco and it is not cost effective for me to go to another service. Good luck to all of you with your 2015 tax season.

GIve me a call and I can get you set up with tax software and back on track.

Shawn
877-220-0193 ext 0006
http://www.mainstreettaxsolutions.com

If you need a software company to help you get back on track after your bad experience with TRX, please give me a call and let me help. MainStreet Tax Solutions will get you ready for next tax season with software that works at prices that you’ll love and the best support in the industry, We offer TaxWise and CrossLink software packages so we can get you setup with a program that best suits your office’s needs.

Shawn Watts
877-220-0193 ext 0006
shawn.watts@mainstreetcs.com
http://www.mainstreettaxsolutions.com

Having worked there for a good while I have one thing to say to all of you, RUN! It is without a doubt the most underhanded organization I’ve ever worked for. The managers blatantly tell the sales people to lie and make false promises. Most of the sales people are barely getting by so they in turn tell the lies because if they don’t make quota they’ll be out on the street. Once they have your money, you’re not going to get it back aside from taking legal action (therefore spending even more money). The CEO and his small cohort… Read more »
This is turning into a real nightmare, IRS notices out the woo for deleted info during transmission they had the nerve to call for a renewal when I didn’t even finish out the season with them, had to purchase another program at the end of Feb, this is undoubtedly the biggest software scam! They wouldn’t even support the 2013 software anymore, don’t these fools know that we are always having to go back to previous years also, and then to stop addressing issues with the 2014 software in Feb, everything was a patch or bandaid to fix the problem, then… Read more »

I just tried to call them………their phone number is no longer in service!!! I hope nobody renewed with them.

Well I guess I was not the only one having problems as they lead me to believe. I have several emails back and forth with Doug and Dustin, asking for a refund because of all the problems. Of course I did not get it, told to file a written request which of course I have not heard from, I was told I could not buy their software any more and was also blocked from the few clients that I did get filed with the Federal. I only got 1 approved by Michigan and they did not even offer Indiana this… Read more »

I was able to just file one Federal return and then after I started making reports and gripping I was blocked from the software. I filed all reports and they had a lawyer answer the complaints, said that this was professional software and I did not know what I was doing. I don’t know how to find a lawyer to take on this outfit. Anybody out there that can help?

same thing happens to me in 2012 but i have never buy this software again , i was looking to see what the reviews say now but i see they have not fix anything , and price of those software which are really good are now so high, it is incredible .
i got my refund thru the bank.

They have sent me letters and emal’s about renewing with them. I just now got a phone call from some poor woman that works with them. Told her she was crazy. I was only able to file one federal return and nothing else and after I made complaints I was locked out of the software and had to purchase new software with another company. She thanked me for my business I said yeah guess you do, you got 400 bucks out of me for nothing. I told her if she was smart she would go find another job. She said… Read more »
I have used TRX for long time two had the same proplem as everyone else i even contacted IRS and made a complaint about there software. I moved to intuit pro series in the middle of the tax season . I am really pleased with it. IF you contact the person i told you before she will explain it to you about all the discounts and what it will cost you if it cost you anything depends if you do bank products. I have tried other program OLT had trouble , I tried Ulitmate tax had trouble with them and… Read more »

ladybug

My story seems to echo in all these posts I have read. I was a long time customer and things were fine until the switch in 2012 and then things have gone down hill quickly. After being told I didn’t qualify for a refund I called a guy who had called me for the last two seasons. I should have listened to him, since I made the switch I have had customer service like no other and I get my software and bank product pricing that would shock most people. His name is Jeremy and he is with RightWay Tax… Read more »

If your are still having trouble with TRX you can email this person and she will be glad to help you just like they did with me. her names is
tiffany_randall@intuit.com. and tell her that Jean Dockery sent you and she will take care of you. If you can prove that you did 50 returns that are bank refunds the software is free.

Went to Intuit finally. They did a good job taking care of me. I am done with the TRX.

I’ve been a TRX customer for the last 8 years or so. Everything went well until the TRX started their own tax software for the 2012 tax year. That was a fiasco. The Federal had numerous errors and they didn’t have the states ready until the middle or end of the tax season. I had to examine every line of every tax return to make sure it was calculated correctly. I almost dumped them that year. I gave them a second chance because the software was working like it should for about a month in that tax year and since… Read more »
I have been a TRX user for close to 10 years. The past three, including 2014 have been nightmares. I still can’t print a state return, the first two pages will print but the schedules won’t even show on the screen. I have a number of clients that have to paper file the MO return for a property tax credit that requires supporting documents. It is hard to prepare a return that won’t print. TRX tech support keeps telling me to efile the returns. I have explained that I can’t and have had to use the MO DOR website fill… Read more »
I was able to only flie the federal on one return. Other returns that I tried to process did so incorrectly and the bank products were spitting out blank application forms. I am out the 425 bucks plus 35.00 to switch atlas over, a dozen clients and now trx locked me out of the software so I am not able to retrieve the one return I did do. I had to buy other software, Atlas still is not fixed and I guess I am out about 1500 bucks this year and who knows how many clients I won’t have back… Read more »

As a former employee that got out of there years ago: STAY FAR, FAR AWAY!

This company is ethically bankrupt and only cares about taking your money and lining the pockets of upper management. I always check back every tax season to see if they’ve managed to stay in business and somehow they’ve pulled it off far longer than I expected. Eventually they’re going to run out of people to con and finally get what’s coming to them.

Also, please don’t take out your anger on the support staff, they treated us as badly as they did their customers.

if it is a sign at all, their phone number is out of service!

These people need to be stopped, as for the employees you got out working for and knowing what this guy is doing I give no slack.

For those of you having problems getting a refund, # 1 do a charge back with cc company, 2# file complaint with BBB of Nashville and 3 file complaint with the AG office department of consumer affairs in Nashville. Many complaints have already been filed, the more the better.

ATLAS bank is getting calls like crazy changing the software over to other companies. The AG of TN has also had numerous complaints ant it is jut the 1st of FEB. This software did not work on day one and TRX knew it wouldn’t but they sold it anyway. File charge backs with CC company’s, file complaint with AG Consumer protection division and file with BBB. I guess I got lucky cause I didn’t buy the 2012 software package or I would not have dealt with last year or lost money this year.

Anyone having Current Issues with their Software? Please give UltimateTax a try!! Above Industry Average in Support!! In most cases new software set up within the first cpl hours! Please email: andrew@ultimatetax.com or call 1-866-686-7211 Ext.102 for exclusive specials!!

I just looked at your site, I am not buying software only to have to pay for filing a return. Thanks but no thanks. I already lost 350.00 this season, I don’t have 700 to buy the pro edition.

Actually – we can get you a great deal with free unlimited e-filing. Call us to discuss – your headaches with them will be in the past – guaranteed. 866-686-7211

get up with me next year I went with another company. I have heard from lots of places TRX has had customers changing companies and Atlas is over run with having to switch accounts over to knew software. This is insane, I really hope others are filing complaints with the AG and BBB. Charge back on credit cards too.

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