Burlington Coat Factory Complaints and Reviews

Burlingtoncoatfactory.com SnapShot

Last Updated On: November 16, 2017

Contact Information

Business Name: Burlington Coat Factory Warehouse Corp
Corporate Address:
1830 Route 130
Burlington, New Jersey 08016 USA

Customer Service

Corp Email: bob.lapenta@coat.com
Company Contact: Robert LaPenta, Jr - Vice President
Corp Website:


Average Rating: 3.00 out of 5
Based On: 3 Reviews
Number Of Comments: 2

Damage Reports

Reported Losses: $35.00
Average Reported Losses: $11.67

Most Recent Complaint

Is Burlington Coat Factory a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Rudeness, unfair, uncouth

I actually have a complaint on a manager of one of your stores. The one located at Dolphin Mall, Miami, Florida. On September 12, 2015, I bought some leather shorts and I put them on and they were ripped. I am usually careful when I pick things but that day was my daughters birthday and I rushed.

When I went to return them the manager said no bc the had been stretched. I argued that of course they are leather and tight fitting! I asked for a store credit not even my money back. I loved Burlington. But the manager insisted that she was not doing anything for me so I said fine and walked away. I left the shorts there assuming she would just toss them in the garbage but NO SHE THREW THEM OVER THE COUNTER TO THE FLOOR/AT ME! In front of the whole store!

I feel that I was treated this way because I do not posses a certain look that this store is used to attending. I was humiliated and shocked! Needless to say I will not be returning and I’m telling everyone I know how I was treated!

Burlington Coat Factory – 1174 nw 12th street Doral, Fl 33166 United States


Leave a Reply

2 Comments on "Burlington Coat Factory"

Notify of
Sort by:   newest | oldest | most voted
I called the Middleburgh store today I spoke to Tammy the manager. I explained to her that on Sunday 11/11/2017 I made a purchase. The next day I received a flyer 10% of entire purchase if you donate.to coats for kids. I just wanted to bring my receipt up in order to get the 10% off. I was told I would have to bring everything back in and return and then re ring items. I have been to other retail stores that do this with the receipt only/ I then, Asked Tammy to give me a number to speak to… Read more »
Managers horrible and security guards they speak to cashiers and sales associate horribly I didnt know whether he was a boss or security but then saw him quite close to one of the managers I tried to report it but when I went to office they were all in there carrying on so I didn’t bother tried to call and made a complain but obviously nothing was done because went back a few weeks later and the same thing but only to find a bunch of new workers and I dont blame them, I would never recommend anyone to work… Read more »

Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails