Waffle House Complaints and Reviews

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Last Updated On: November 28, 2017

Contact Information

Business Name: Waffle House Inc
Corporate Address:
5986 Financial Dr
Norcross, Georgia 30071 USA

Customer Service

Phone Number: 770-729-5700
Company Contact: Walt Ehmer - CEO
Corp Website:

Ratings

Average Rating: 1.38 out of 5
Based On: 12 Reviews
Number Of Comments: 32

Damage Reports

Reported Losses: $57.80
Average Reported Losses: $4.82

Most Recent Complaint

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Server was very rude and order was not cooked fully

First, the customer service was slow and not professional. I been in waffle house before, this one was not good to me. I had ordered two meals, cost $18.05, and my grits were not cook. They were tasting like sand and water. My food was a to-go order.

I got home, didn’t eat the meal because my grits were not cooked properly. If I would have eaten them I would have been sick.

So, I called the store about 8 times; finally got a manager named Scott. This guy is one of a kind. He told me he would not replace my order, he said that, you should have tasted the product before you left the store.

So I replied that – its my fault that the grits are not cooked because i did not taste it before I left the store?

I will never go to a Waffle House again. I use to go but this bad experience with customer service and a manager – that’s just not good for anyone to experience, this type of attitude from people.

Waffle House – 105 Octavia Dr Brandon Mississippi 39042 | 601-824-5001

Most Recent Reviews


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32 Comments on "Waffle House"

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I want the public to know how terrible Waffle House treats their managers.They are required to work more hours than anyone should have to with no compensation or appreciation. No assistant to help.Forced to work all holidays..They have no concept of balance between work and family.I really want the word out and maybe people will stop eating at such a greedy heartless establishment

they do their employees wrong as well. leaving there was the best thing I ever did

We got 2 cups of coffee 2 eggs each for the 2of us . The egss had onions and we asked for tomatoes 3 tiny slices each bill was $14. Some change that was ridiculous. Server kept getting order wrong and there were 3 other customers and another waitress and cook. It wasn’t typical for a waffle House. White settlement tx

Waffle house in south myrtle beach needs new guidance first there was a male cook with a short hair cut and camo hat on he was very rude and unprofessional to the other cooks he was hollering orders and demands and was very rude about it you can tell that the other cooks was getting upset at him then when he finally left them alone and did some cooking his self I couldn’t stop laughing his presentation and also quality was very poor the others cooks hands down are 100% better word of advice have a talk with this young… Read more »
My spouse and I went to the one at Blue Mound Road and Loop 820, All the employees there act like kids just playing around and not waiting on the customers!! They would giggle and joke around and not doing a d**n thing! The cook would have ear phones on the whole time and the waitress didn’t even know what syrup was, geesh!! Really come on!! Have of the bacon was raw and the waitress didn’t even come by with fill up of coffee and water. Went to check out and our waitress didn’t leave the ticket and what’s really… Read more »
STORE #1164 of FT.Campbell blvd. Clarksville Tn. The workers on top of management is corrupt they treat their workers like crap. Servers are drinking on the job. you can smell the alcohol coming from their breath the place is filled with roaches, they have been cooked in to peoples food. The manager is absolutely unprofessional if anything is brought to her attention she brushes it off. or gives attitude, shes absolutely unapproachable without having other issues caused, especially when an issue is brought to her in, things get turned back on the person that brought the issue,like for instance hours… Read more »
waffle house store 443 on we shore blvd, tampa, florida is the worst, i called on Sunday march 19 to place a breakfast order and pick it up at 7:44 am on my way to work, the phone rand and rang, i finally went in to ask to speak to a manager, Heather, Caucasian lady and showed her on my call log my 7x to call and she goes okay and walked to phone and literally plugged it in and said it was plugged out and shrugged, didn’t apologize or acknowledge the complaint just shrugged, very rude and abrupt to… Read more »
waffle house store 443 on we shore blvd is the worst, i called on Sunday march 19 to place a breakfast order and pick it up at 7:44 am on my way to work, the phone rand and rang, i finally went in to ask to speak to a manager, Heather, Caucasian lady and showed her on my call log my 7x to call and she goes okay and walked to phone and literally plugged it in and said it was plugged out and shrugged, didn’t apologize or acknowledge the complaint just shrugged, very rude and abrupt to act in… Read more »

I wasn’t offered anything to drink and waitress was very rude

I called the waffle house about 4:15 a.m on March 12, 2017. I was told to hold on, after 25 minutes of listening to cussing and playing I hung up. Kept trying to call back and line was busy. I went to wafflwaffle house at 5:15 a.m and not one Customer was in restaurant. I proceeded to order and female cook was sitting on counter. I spent 38.49 on 4 all star breakfast. I had to sit there for 1 hour and hear them talk about other managers and how bad it is to work for this company. Meanwhile 3… Read more »

My wife and I walked in to the commonwealth location to a bunch of dirty tables….. instead of
Making a concerted effort to clean the tables, they felt the need to carry on horseplaying with each other….needless to say we walked out and went to the nearest competitor….. tighten up!!!!!

On this Sunday I sat for 25 mins witing to be seated. As I waited patiently the door attendant to comes and informs me tat unless I take a single seat at the counter or one of the side counters I want be seated in a both. All because the restaurant got busy and families was waiting to be seated they came before me. Really what happened to firat come first serve. His manager is the one that had him to tell me such bull crap. They had no idea if I was just going to eat alone or if… Read more »
Charlotte Calloway Burdette
The wafflehouse on hwy 74 in Fairburn store 284 manager John Patton has the music so loud waitresses are having to yell in orders. You can’t even talk to the person you are with without having to yell. This is not the 1st time it’s happened. If this continues you will lose business you have had with us for over 15 years. We go to eat not to party at the club. The food we have no complaints about. We eat at waffle house 2 times every weekend. Complaining to the manager about volume on music has not changed anything.… Read more »

I am pissed. Just got home from waffle house in Southgate plaza Augusta Georgia and I was ok with waiting an hour for my food but I didn’t pay 25.56 to have to pull ketchup packages out of my fully loaded hashbrowns! My sandwich was all wet from the hashbrowns and looked disgusting and I am so not satisfied. Something needs to be done. I understand they are very busy but for what I spent they could at least care about how my food looked.

Restaurant at the corner of Tilly Mill Road and Peachtree industrial Boulevard in Doraville Georgia gives me a problem about 90% of the time. I went in for a breakfast and caught an attitude from one of the employees when I ordered a hamburger with tomato only to go. When they we’re cooking and I asked for it to be medium and not when we’re done because it tends to dry out and paste like an old shoe. After few minutes I asked Cook to take my hamburger off the griddle and he still waiting a few more minutes to… Read more »

The location in Colorado Springs off Powers and Gally Rd. They had horrible service. Me and my wife were the only patrons, we received half our food in 20 minute settings. The cook took a break half way through cooking our meal. Our waitresses was rude and after paying for the meal took my credit card and pocketed it. I had to go behind the counter just to get her attention and get it back. Also it’s disgusting if the wait staff talks about abortions and eating after birth during your meal.

Unit 978, I 75, alligator alley and exit 101, toll house rd. This place sucks. Bad food, lousy service, manager is a kid. Go to the one on pine ridge.

Waffle House Store #1197 Congr. WL Dickerson Dr Montgomery AL has an employee or maybe manager named Jerri who cooks with no gloves. She gets raw meat from the freezer with no gloves, grab cheese and other items with bare hands, cooks all food afterwards , pick up food with bare hands (bacon, waffles, etc) and places the food on a plate to be served. She will even wash down the kitchen from time to time. She is all over the place and it’s unsanitary. I have called corporate on her one time and she started wearing gloves. Then we… Read more »
Waffle House Store #1197 Congr. WL Dickerson Dr Montgomery AL has an employee or maybe manager named Jerri who cooks with no gloves. She gets raw meet from the freezer with no gloves, grab cheese and other items with bare hands, cooks all food afterwards , pick up food with bare hands (bacon, waffles, etc) and places the food on a plate to be served. She will even wash down the kitchen from time to time. She is all over the place and it’s unsanitary. I have called corporate on her one time and she started wearing gloves. Then we… Read more »

I just left waffle house on new Warrington pensacola fl. I have service dog, I carry his water bowl every were, thay told me he was not allowed water, explain that to me.

Here in Blue Ridge Georgia, we have ice cold air blowing from the heating unit. So cold we are leaving to go eat in our car. This is unacceptable!! The employees are even wearing winter coats. Please do something to help them.

Went in waffle house at 96 trolley rd. Summerville SC about 4 am with a friend to get some coffee. Juke box was on so loud you couldn’t hardly hear one another speak. We asked if they could turn it down a little and the cook said no it was his song if we would give him a dollar he would unplug it. That’s fine, had my cup of coffee and didn’t order breakfast. To add insult to injury he went over to play more music when the first finished. I have never had anyone so unprofessional and act like… Read more »

I am being rejected by the security guard because I was there months ago with a former friend who made a comment about a gay person.. I have talked to a supervisor and let her know it was not me and I’m still being refused service by duson police la police department security guard…..what happened to freedom of speech and not getting your drawesome in a knot…..peace out

This is by far my first complaint on a restaurant in my life .. It was also my very first time dining inside of a waffle house I must say . I do happens to choose the one on North Monroe street in Tallahassee florida next to Baymont Suites and I must say it was very disappointing , where do I start ! The tmyoung lady on first shift named Tia if I’m not mistaking was my biggest issue , since we chose to sit in front of the counters we got to see what was really going on in… Read more »
The new Wafle house on South Cobb Drive in smyrna Ga has already got a bad reputaion after only being open for less than a month. On the first time we visisted the store the parking lot was full and people where standing in line along the wall waiting for a seat. After we stood thee fr a 20 minutes the cook left the grill and the all the waitresses left out the back door. waited another 15 minutes and they had not returned. Been a public safety employee I was wondering if everyone had quit so I stepped outside… Read more »

Waffle house on red wolf/ stadium Jonesboro Arkansas, had a to go order, got home had hair in it. While waiting at the counter, an employee splashed dish water on the counter!!! Said “that happes”….. Imagine people eating at the counter and getting dirty dish water splased on their food! This location is awful, dirty, gossiping instead of cleaning or tending to customers. CLEAN AND WEAR HAIR NETS!!! PROBABLY DON’T WADH HANDS BEFORE TOUCHING YOUR FOOD. over pricing and went in the trash . no pride or work ethics

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