Steak N Shake Complaints SnapShot

Last Updated On: April 8, 2017

Steak N Shake Contact Information

Business Name: Steak 'n Shake Operations Inc
Corporate Address:
36 S Pennsylvania St #500
Indianapolis, Indiana 46236 USA

Steak N Shake Customer Service

Steak N ShakeCompany Contact: Sardar Biglari - CEO
Corp Website:

Steak N Shake Ratings

Average Rating: 1.98 out of 5
Based On: 51 Reviews
Number Of Comments: 37

Steak N Shake Reports

Reported Losses: $224.61
Average Reported Losses: $4.40

Most Recent Steak N Shake Complaints

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Category: Chain Restaurants Directory ListingSteak 'n Shake Operations Inc Listing

MANAGEMENT Just Did not Care!

Approached the Counter to place a Carry -out order – I had to beckon for help – PURCHASED the 19.00 (Family w Coupon)!

The Cook hustled to get the orders ready… for a spurt of about 10 minutes the manager cashed customers out. She assisted a woman that complained about having gotten a diet drink and what she really wanted was a regular coke. What would make the Manager walk from behind the Counter and show no concern for me waiting at the counter?¬†Shakes had come:

The end result I had to ask if the bag that had been finished more than 15 minutes that everyone was walking past -including the Manager was that my order: If I knew it was my order what was going through the Managers Head?

Steak N shake – South Neil St Champaign IL 61820

15 Most Recent Reviews About Steak N Shake

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37 Comments on "Steak N Shake"

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Ok, Frisco location is out of control. Saturday at 3:16 I drive through the drive through, had to wait for someone to finally come on to talked my order. Person says so sorry but there will be a wait we are very busy. First off, no one else in drive through but me and parking lot had only a few cars. This is a fast food restaurant can you imagine waiting 10 plus in line in the drive through? I came in a few weeks before this at lunch, the place was packed with only two servers waiting tables. It… Read more »

very dissapointed

I just got home from the Valpariso steak and shake and was disappointed with My meal Ordered a triple and the meat was burned to being crisp never had this happen before plese advise

Ordered double cheeseburger with bacon wanted no lettuce, pickles no onion, ketchup. Got everything including lettuce. Thank god no onions.

The closest S&S is in Millersville, MD and I am located in Rockville, MD. Quite a distance for me to go. I love S&S.I sometime travel to Millersville to buy the small cans of Chile and half the time this location does not have any. I do enjoy the steak burgers and chile-three-ways What I do notice , I am being shortchanged on the Chile order. In Missouri the order would be heaping but in Millersville not so.

The service at the Benton Harbor Michigan Steak N Skake was rude and inappropriate. The way they spoke and took my order was very unprofessional,then my food was cold and unpleasant.

We frequent the Steak and Shake business on Alpine, Grand Rapids, Michigan and have always had good, friendly, fast service. Our last visit this past Friday, March 3, 2017, I needed to use the restroom. I must advise you that the ladies rest room needs help!!!! the sink and fixtures were awful! stains in the sinks, fixtures were very tarnished. we find the restaurant always very clean and your employees are always busy! thanks for listening. P. L, Newaygo, Michigan
Went to Chattanooga location, Gunbarrel Road. Had a very rude server named Steve or Steven with blonde hair and blue eyes. He was borderline racist and was very rude to my 6 year old daughter when she was trying to order a milkshake. I do not understand how this person was hired or why this person still works there. He should be fired immediately. There is no cause to act that way to a customer and definitely not a child. When I approached him about his attitude and behavior he threatened to fight me and wanted to take it outside.… Read more »

Today, Feb. 21, 17, my husband and I ate at Steak n Shake, we do eat there quite often. Today, was a disaster. I ordered ice tea in a to go cup and got a glass of tea. I asked for a grilled chicken sandwich on wheat bread with pickles and onion. Instead, I got the sandwich on a bun with lettuce, tomato, and mayo.My food was lukewarm and the french fries were very salty. This is not the first time I had difficulty getting my order correctly. This at store 291.

Kentwood, MI None of the sidewalks were shoveled. I’m in a wheelchair and my mom is recovering from a broken hip. It was terrifying trying to get around slipping in the slush. The cement barrier was placed in front of the cut out for wheelchairs so I had to actually go up over a curb. When we were ready to order I had to go find my waitress because she never came back after giving us water. By the time the food was ready, 45 minutes after we arrived, we had to have them bag it up and take it… Read more »

we have been waiting for 25 minutes now and see none of ourfood being made and there are about 5 people in the restaurant and more than 5 workers back there and its late and we want too get home because we are tired and we just saw people who got here about 2 minutes ago get served and we have been here for 30 minutes now

My first time visiting Steak and Shake in Tinley Park Illinois worst experience of my life the waitress told me it would be about a 10-minute wait for 2 burgers they only had two people on the clock plus the manager with about 30 customers between the dining the takeout in the Drive-Thru on a Saturday night wasted 25 minutes of my life in this place and all the cashier could tell me is I’m sorry sir but it happens with an attitude and that was the final straw I requested for my money back which took the manager 5… Read more »
Eureka MO…. Steak N Shake… waited for a table for 10 min. Finally seated but waited for 20 min. For order to be taken… drinks came about 10 min. after order was taken… then we waited and waited… finally had to ask a waitress to check on our food but she didn’t come back. Seemed that no one cared that we had been waiting for a long time nor did they once come back to the table to chew k on us. We finally just got up and walked out! Watched another table of 7 wait for someone to take… Read more »

Hi you did not send me a birthday coupon on May 20. I signed up for the steak n shake club but my coupon was not sent. email was

the steakenhake restaurant on route 441 in leesburg fl needs some one who can manage it.10 minute wait to get seated.10 minutes for waitress.6 dirty tables & no one would clean them till they needed the table.a lot of people got up and left, they got tired wating to wife orderd a milkshake with her meal and never did get it as we we’re done eating and ready to leave.the manager never did come out on the floor to see what was going on,i guess he lets the place run itself.

Today we went there a party of 8 when orders finally came three was wrong and Never got 3 malts. Waited. 10 minutes for our drinks.only since one hamburger back didn’t want to wait any longer. This was the Midwest city

Your hamburgers are not any good if you don’t PUT THE BOARDS ON THE BUNS while they are on the grill. Do not put butter on the buns, just put the boards on the buns while they are on the grill. Thanks.

I was at a steak and shake in kokomo, indana on highway 931. my wife and I both ordered sundays, she ordered a hot f***e and I ordered a chocolate sunday. my wife got a sunday in a proper glass, I got a single scoop and was told by the manager that chocolate sundays are not on the menu and that was the she could do. my wife and I have both worked in the food lndustry. if you have the product available you sell it and it would have more profit than a hot f***e. you need to explain… Read more »
Lawndale in Greensboro, NC. One waitress for the entire restaurant. Waited ten minutes to be seated, thirty minutes to get noticed and another ten minutes to get our order. The food finally came thirty minutes later… A hand full of cold fires, the burgers had no mayonnaise, the sweet tea had no ice and we were never offered a refill our milkshakes were milky and we never got a bill and the person at the register complained to us that It Was Thursday and it was usually a slow day and she had no help. The tables were nasty and… Read more »
went to store on ILLINOIS Road in Ft. Wayne, In. waited 1/2 hour for a take out order, guy calls out the food order as he hands it to me. Calls it out correctly, I get it to where I’m going, ordered for 4 by the way, and they left out 1 whole order. How dom you do that when you read it off correctly? called and talked to someone and they asked if I wanted a manager, when I said yes, they laid the phone on the counter, and 5 min later I hung up because the manager obviously… Read more »

what the Hell are you people doing trying to close all your stores. No service. No body can add or spell.
Went to two of them here in florida and they suck beware. Where are your regional managers. you are going to go Broke
What a Shame. look at who went out. Do you Get it. Your CEO is stupid just takeing your money

This is not a big deal. However, I was told I could not use a coupon b/cause I did not order a drink with the
meal. I am diabetic and cannot drink the soda. Only water. This disallows me a discount of a few cents,
but I think it is silly.


I have known 3 different people get server jobs at Steak n Shake and been forced to quit after a couple weeks because they made NO money! This is not the place to go if you are trying to get a tipped server job. Restaurants are *suppose* to make up the difference in your $2.13/hour pay to equal minimum wage…but yeah..that never happens! Customers don’t tip here because it has a drive-thru and is viewed as being a fastfood place, and fastfood employees aren’t tipped.

I find the recent steak & shake commercial on tv offensive….with the young man calling the older man, master. What in the heck were they thinking? Do they have no morals?

I’ve always had issues with that commercial and the other commercial where the big ape in red pushing the smaller guy that is supposed to be his slave. I don’t like any of these commercials with these 2 guys and the parts they play. These commercials would have been taken down a long time ago if the big ape called the master had a black slave. They should be taken down anyhow because this master/slave thing bothers me.

I absolutely agree. It’s rude, tasteless and offensive.


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