DIRECTV Complaints SnapShot

Last Updated On: June 22, 2017

DIRECTV Contact Information

Business Name: AT&T Corporation
Corporate Address:
2230 East Imperial Highway
El Segundo, California 90245 USA

DIRECTV Customer Service

DIRECTV Phone Number: 800-531-5000
Company Contact: Michael D. White - CEO
Corp Website:


Average Rating: 1.28 out of 5
Based On: 321 Reviews
Number Of Comments: 433


Reported Losses: $66,414.46
Average Reported Losses: $206.90

Most Recent DIRECTV Complaints

Is DIRECTV a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: TV Providers Directory ListingAT&T Corporation Listing

AT&T dba DirecTv - BAIT and SWITCH

I have had satellite service with Directv For over 4 years. They send my bill to Century link for a combined package. My bill has been $56.54 every month. My last bill was $111.00. I first called Century link and inquired why my bill doubled. They told me my Directv bill had doubled. They advised me that I would need to call Directv To find that out.

I called Directv at 1-877-599-1637 and was connected to a computer that wanted to know my problem. When I said it was a billing question the computer advised me to call Century Link. I knew that I was going to get a problem at that point, so I looked up the number and then called, 1-800-531-5000 and got another computer asking me questions.

When I finally got to a human I could not understand what she said her name was. She asked for my phone number. I gave her my home phone number and she looked up my account. She asked what she could do for me? I explained the I was a loyalty customer and that my bill was wrong. That it had doubled this last month and Century Link had told me it was the Directv bill that had doubled. I inquired why. She explained that was the new cost for the package that I had. I explained that I was receiving Life Line and had talked to a representative last week and had been told that if I bundled my Century Link, my Directv, and my cell phone together that my Directv bill would be half price. The phone service was with AT&T.

After talking to that person I contacted AT&T and everything was being set up on the phone. After most everything had been done they, in a questioning voice asked what my zip code was. I told them it was 85143. They asked what state I was in and said AT&T does not have cell service in Arizona. The F.C.C. did not allow them to have cell service in the state. That I needed to contact Verizon for that bundled package.

On April 16th I received a letter from Century Link with the application for Life Line to be filled out. I did that and mailed it out on April 17th. Then on April 18th I called Century Link and spoke with Jeremy. After sorting out several problems in billing and instillation. We got to what he could do for me. We ended up agreeing on a package that was $19.99 for the first month and then $29.99 for the rest of the year. I had paperless billing but did not want auto pay.

I then called Directv and got the typical back yard shuffle. I requested for the Directv employee to spell her name as I could not understand her when she said it. She spelled out T-R-I-X-I-E. I requested to speak to her supervisor and was told that there was no supervisor working. I said that there was and I wanted to speak to that person. Trixie told me it would take a while and she put me on hold.

After 9 minutes a supervisor came on and said her name was Marsha. I explained everything to her and asked what could be done. She told me that nothing could be done and that I had 45 days to pay their bill or they would take legal action. They had my credit card number and would charge my bill on the credit card they had on file.

I then asked to speak to her supervisor and she told me that she was a high up as it goes. I said what about Corporate. She said that was above her but they do not have any more authority than she did.

I asked her for her employee number and she rattled off 100541577 expecting me not to be ready for it that fast. I repeated back 100541577 to her and said is that correct, and she said yes it was. I asked for her last name and she said they were not allowed to give it out. I said that corporate would be able to find her with the employee number. She did not say anything and the line went dead.

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We have been with DirecTV since 1995. We recently decided to disconnect our DirecTV since our bill has gotten too high (we are on a fixed income). When my husband called and told them we were disconnecting, my husband was on the phone for over 1 hour (mostly on hold) and then was told that to disconnect there would be a disconnect fee of $240.00. He was told when we updated to Genie, we signed up for 2 more years. Well, we were NOT told we were signing up for 2 more years. How can DirecTV get away with this?… Read more »
My Directv system started failing on Monday night. If would start then fail then start again and fail. I called and they told me that there was a software problem with my type of receiver. That they would E-mail when it was fixed. Never got an E-mail. Each time I call I got a different answer. After missing the Warrior game I called asked for a new receiver. they scheduled for the next day. The tech installed the receiver and got the system up and running. Then left. an hour later the receiver did an upload of software and quit.… Read more »
Just another dealing with Directv. Cancel premuim channel that they the gave me free which I didn’t want tried to charge me 128. dollars for that then wanted to do away with my year service for only 80 wich is suppose to be $75 got that fix still have not resolve recieving the wrong recieve i wanted a straight hd reciever no internet connection. Whic what that sent in order to get the one I order in the first place I have to paid $300 dollars. When my contract up I am going back to Dish better service and get… Read more »
We have been with Directv for a number of years. Living in Ohio, being from Wisconsin we naturally want to watch Wisconsin sports. We paid (a lot) to get the MLB package. 2 days in a row we tried to get the Milwaukke Brewers- Pittsburg Steelers MLB game. Fox sports Wisconsin said it was blacked out in oour area- not available on any other channel- that’s 669, then tried 729 and 730 with the same results. Spent over an hour chatting on line with Bruce, then Jake- problem not resolved. Jake said “because there is blacked out on broadcaster end… Read more »

Direct TV have gone up double on my billing(never late on a pmt)-when I called they did not assist me at all-I think FCC need to get more involved on Direct TV-COX and Century Link-many billing problems and they do not want to seem to help the customers out.

I called Directv to inquire why my bill had gone up $59. They told me it was due to not returning my fourth receiver. I told them I was being billed for four receivers but they never activated one of them. Idiot stick from India had no idea about what I was talking and activated my fourth receiver and now added a fifth. So I asked for a supervisor. After being on hold for two hours, I finally hung up and called again, this time asking to speak to someone in the United States. I was refused. I called again,… Read more »

Just to let you no that AT&T most the work for residential service has been transfer to India they move all over there played off mortgage than thousand employees for cheaper wages so we get service that not worth to cents so I am not surprised

So sick of directv going out every time it rains. The Voice has been on for 1 hr 10 mins and have only heard 1 song. This is ridiculous.

Robert Danger Workman

Cancelled my DirecTV subscription.
Received the box to return their equipment.
Followed their insturctions to the letter.
Put the equipment in the box as indicated.
Personally delivered the box to USPS as instructed, using the lable they provided on the box.
The box has now appeared at my office.
Took time from my job to find out why.
After 30 minutes on hold (this is acutually good – I held for an hour to cancel their service) I was told to call Fed Ex to come pick it up.
When I asked for a supervisor – CLICK.
I’m throwing their equipment in my office dumpster.

Directv billing is a scam. I signed up and couldn’t get them to send me an email verifying what was discussed with one of their customer service reps. They had promised me to switch from cable I would get a bundle with at&T internet at $40, and the directv portion would be about $60 making my bill $102.67 per month. As part of the special there was “no equipment fees” and no initiation fees, so all I would have to pay was the first month. Well, I was charged $200 start up (which they told me I wouldn’t have) fee… Read more »
Absolutely the biggest rip off cable company I would even go as far to say dish network is better & that’s bad can’t understand the people because they speak really bad English if you can even get someone on the phone & if you got problems with your service don’t waste your time calling the on a weekend try to find a phone # for technical support good luck with that I think they give you the phone go around for a reason bought my contract out just too get rid of it & forget AT&T unversed never had it… Read more »
I am fed up with dealing with these people. Keep in mind, I have 2 boxes. one HD receiver and one little box for the bedroom. For the past 5-6 months I have had to call customer service to complain about about the billing. The first time i called, it was due to the fact i signed up for auto billing and it never went through. NEVER WENT THROUGH. so i received a late payment notice. so i decided to get a paper bill. the man on the phone told me my bill was due on the 12 of every… Read more »
When I call DirecTV, a recording asks me to confirm my telephone number. I do, then, when a customer service representative picks up my call, I am always asked if the number related to my account can be used regarding DirecTV, followed with several other questions regarding if that is the number at which they can reach me. So, now, when they ask me to confirm my phone number, I tell them “That’s my only telephone number and you can call me regarding everything on that number. Still, they continue to ask me if I can be reached on that… Read more »
Promising one thing and delivering nothing- every month I get billed a higher amount. This month they told me I signed up for Showtime and Cinemax- I DID NOT!!- I spend hours on the phone every month with them. Every customer service person speaks with such a heavy accent I have difficulty understanding them (out sourced over seas customer service??) I am SO sick and tired of their crap. I pay stupid money to watch mostly people trying to sell their crap. Get me a company that cares about their consumer. IF YOU ARE CONSIDERING DIRECT TV – BE PREPARED,… Read more »
I got Direct tv for a deal and my that deal was up so I was going back to Comcast because of that. Everything was fine until I had to pay for the charges of disconnecting which was only $250. They said we can do it in payments. Well today my husband looked at the bank account and seen the whole thing taken out. We didn’t sign up for direct to come out of are account. They just took it out without telling us. We are not happy at all. I talked to them and they said it would take… Read more »
We made a deal with direct tv in good faith. When we moved and canceled direct tv and went with a different service, we canceled direct tv. They continued to charge monthly fees. Their claim was they had no record of cancellation and that we failed to return the modem. We were charged over $600. for service and the modem. Services we didn’t receive and a modem we returned. When I called and complained they had the gall of saying they would refund two months of service if we signed up with them again. This company is not American. No… Read more »

Stay away from this company….FRAUD company at it’s finest…I have never experienced such FRAUD from a company in my entire adult life


they rip you off by going bank account without permission

Know. how that is. Took over half of our check. Wee can’t pay our bills.

DirecTV is a total fraud.I have read many of the negative reviews (are there any positive reviews?) and I have experienced almost every complaint listed. It is true – DirecTV lies. Their representatives tell you anything to get you to subscribe and then pull the rug out from under your feet when it is time to deliver. We have never been satisfied with DirecTV service. It seems every time the wind blows, DirecTV went out. Again, we were assured that technology had advanced so that the dish would not cause outages. I just ended my first year contract and called… Read more »

Sounds like the same run around I got 12 months then my bill went up just canceled service cost me $260 to get out of contract & went back to xfinity & direct tv had the nerve to offer $200 Visa card to go back but charge me $260 to cancel scam artist is what they are

Direct tv is a lying scam. They told me The first year would be
$23.00 and the second year would be $47.00. That was a VERBAL CONTRACT! The second year they sent me a bill for $67.00. They violated the contract. I told them to cancel. They told me it would cost $225.00 to cancel. I canceled and they hired a collection agency to collect. DO NOT SUBSCRIBED!

i record general hospital every day,however i get 2 general hospitals;i got in touch with your dects,in phillipensn
and i got no support,no answers,maby you can help me
i get one on my locall channels, but i also get one on sat.i just started in 3wks, ago

I’ve been a Direct TV customer since 1992. For the most part it was good….until ATT became involved. After that point….service was sketchy….frequent 775 errors….where you have NO SERVICE at all…and you’re only recourse is to call Customer Service and see if they can ping your system or assist you in getting it back online. This all takes ALOT of time as you D-TV customers know. I was originally enamored by the dish…thinking satellite was the way to go….but other services….namely COMCAST….have zoomed past them. In the span of two months….my drop screen theater receiver fried….and my engineer who installed… Read more »
I got direct tv and got screwed, could never use my service, after many times and hours spent, I cancelled the service and then got charged 488.00 for early termination few when they should be giving me money for no service, they had my direct tv bundled with my internet with AT&T . They tell me I can’t use my internet until I pay the charges. I spoke with a supervisor at direct tv who told me she took care of the fees and I would not be charged. Well that never happened, all these people do is lie, lie,… Read more »
I called AT&T U-Verse to cancel, and was asked if I’d like info on DirecTV. They promised me the same channels and features that I had on U-Verse, plus the EPIX channels, and a guaranteed price for 24 months. Plus I had 15 days to decide if I liked it or not. The installation was flawless. The technician was polite, competent, and very helpful. When I noticed I didn’t have the EPIX channels, I called Customer Service, only to find that NONE of what I had been told was true. The premium channels were only included for 3 months, and… Read more »
my mother-in-law moved to our house in 2013 brung her directv here and we have had nothing but problems they changed our local programing because our mail they said comes out of a county we live in but it don’t our mail come out of the other county so they changed it we are not getting all of our progams and the price has gone up cazy I don1t think there should be a charge on hd there is to much change to charge it to customers we have called about these things and we seem to get no wear… Read more »

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