DIRECTV Complaints and Reviews

Directv.com SnapShot

Last Updated On: October 3, 2017

Contact Information

Business Name: AT&T Corporation
Corporate Address:
2230 East Imperial Highway
El Segundo, California 90245 USA

Customer Service

Phone Number: 800-531-5000
Company Contact: Michael D. White - CEO
Corp Website:

Ratings

Average Rating: 1.28 out of 5
Based On: 322 Reviews
Number Of Comments: 438

Damage Reports

Reported Losses: $66,414.46
Average Reported Losses: $206.26

Most Recent Complaint

Is DIRECTV a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Directv - The worst company to deal with in the galaxy.

Condensed version:

Call DirecTV to see if I could lower my cable bill from AT&T Uverse. I was offered the DirecTV Choice plan for 97$, an increase in my internet speed and 2 100$ gift cards for switching. The only charges were going to be for the first month and 35 for activation.

I then asked for a confirmation email which was never sent. Also I was promised that the service was much better and would not need to drill holes in my roof.

3 days later I got an email from Uverse saying that there was going to be a increase in my cable plan. Called them and asked why, they stated that I changed my plan which I had not done yet. Got them to change it back.

Then called DirecTV and begged them to send confirmation emails of my new plan of which the only sent a copy of the user agreement.

Instillation day came and the service provider can says he can only install it in my brand new roof. I should have known better.

When he finishes he tells me that there is a 100$ wireless instillation charge, but if I call DirectTV they will wave it because I was already Uverse wireless customer.

Here is where it gets aggravating.

I called DirecTV and spoke to Miranda and she just reads from her script and won’t even look into the matter. I then ask for a supervisor and am given to Keisha. She basically calls me a liar and tells me that they never give out 2 gift cards and If I didn’t like it I should call Uverse.

So I called Uverse spent 50 minutes on the phone. Josh wanted to charge more for the upgraded internet but at least he said that they would look into the matter.

I was put on hold for 5 minutes, waiting to talk to a migration specialist and then was disconnected.

I called back and spoke to Mina and it was like starting all over again.

So now I am paying for 2 providers, 100$ instillation fee and no gift cards.

And to top it off I now have no home phone service because the installer used my phone cable to hook up the DirecTV.

15 Most Recent Reviews


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438 Comments on "DIRECTV"

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We cancelled our DirecTV. They owed us a refund of $23.77 which they sent to us on a DirecTV Visa card. We discovered that you could not use the entire amount on the card by buying something higher at a store and then putting the rest of the amount on your ATM card. You always had to purchase something of a lesser value than what was on the card for the card to work. This results in the card eventually being left with money on which can never be given back to us. Now I know that if I owed… Read more »

As a long term customer of AT&T and Direct TV….they are price gougers, does not
stand by their promotions and WORSE yet…if you are a long term customer, they fail to tell you that you immediately default back to the original plan, regardless if it residential, wireless, internet or DIRECTTV as in my case…Customer service/Loyalty does not communicate with each other….and does not have access to view all of your accounts-regardless if you have combined billing….TOTALLY dissatisfied customer.

Direct TV quoted a price thru Century Link, and did not live up to the stated price. Cancelled service a week after the dead line. Stated case to no response. Have not paid the 425.00 and do not plan to pay.

I don’t understand I see dishes all over the place on roofs and when they got out her they told me they were not able to Help me because there not able to get on the roof that is so wrong because there are other people around that has had it done I am not happy

If I do not change channels in about three hours it interrupt my show with direct tv logo Enjoyed the active option I have been with direct tv for about 15 years I will be deciding to change next year.

We have been with DirecTV since 1995. We recently decided to disconnect our DirecTV since our bill has gotten too high (we are on a fixed income). When my husband called and told them we were disconnecting, my husband was on the phone for over 1 hour (mostly on hold) and then was told that to disconnect there would be a disconnect fee of $240.00. He was told when we updated to Genie, we signed up for 2 more years. Well, we were NOT told we were signing up for 2 more years. How can DirecTV get away with this?… Read more »
My Directv system started failing on Monday night. If would start then fail then start again and fail. I called and they told me that there was a software problem with my type of receiver. That they would E-mail when it was fixed. Never got an E-mail. Each time I call I got a different answer. After missing the Warrior game I called asked for a new receiver. they scheduled for the next day. The tech installed the receiver and got the system up and running. Then left. an hour later the receiver did an upload of software and quit.… Read more »
Just another dealing with Directv. Cancel premuim channel that they the gave me free which I didn’t want tried to charge me 128. dollars for that then wanted to do away with my year service for only 80 wich is suppose to be $75 got that fix still have not resolve recieving the wrong recieve i wanted a straight hd reciever no internet connection. Whic what that sent in order to get the one I order in the first place I have to paid $300 dollars. When my contract up I am going back to Dish better service and get… Read more »
We have been with Directv for a number of years. Living in Ohio, being from Wisconsin we naturally want to watch Wisconsin sports. We paid (a lot) to get the MLB package. 2 days in a row we tried to get the Milwaukke Brewers- Pittsburg Steelers MLB game. Fox sports Wisconsin said it was blacked out in oour area- not available on any other channel- that’s 669, then tried 729 and 730 with the same results. Spent over an hour chatting on line with Bruce, then Jake- problem not resolved. Jake said “because there is blacked out on broadcaster end… Read more »

Direct TV have gone up double on my billing(never late on a pmt)-when I called they did not assist me at all-I think FCC need to get more involved on Direct TV-COX and Century Link-many billing problems and they do not want to seem to help the customers out.
Thanks!

I called Directv to inquire why my bill had gone up $59. They told me it was due to not returning my fourth receiver. I told them I was being billed for four receivers but they never activated one of them. Idiot stick from India had no idea about what I was talking and activated my fourth receiver and now added a fifth. So I asked for a supervisor. After being on hold for two hours, I finally hung up and called again, this time asking to speak to someone in the United States. I was refused. I called again,… Read more »

Just to let you no that AT&T most the work for residential service has been transfer to India they move all over there played off mortgage than thousand employees for cheaper wages so we get service that not worth to cents so I am not surprised

So sick of directv going out every time it rains. The Voice has been on for 1 hr 10 mins and have only heard 1 song. This is ridiculous.

Robert Danger Workman

Cancelled my DirecTV subscription.
Received the box to return their equipment.
Followed their insturctions to the letter.
Put the equipment in the box as indicated.
Personally delivered the box to USPS as instructed, using the lable they provided on the box.
The box has now appeared at my office.
Took time from my job to find out why.
After 30 minutes on hold (this is acutually good – I held for an hour to cancel their service) I was told to call Fed Ex to come pick it up.
When I asked for a supervisor – CLICK.
I’m throwing their equipment in my office dumpster.

Directv billing is a scam. I signed up and couldn’t get them to send me an email verifying what was discussed with one of their customer service reps. They had promised me to switch from cable I would get a bundle with at&T internet at $40, and the directv portion would be about $60 making my bill $102.67 per month. As part of the special there was “no equipment fees” and no initiation fees, so all I would have to pay was the first month. Well, I was charged $200 start up (which they told me I wouldn’t have) fee… Read more »
Absolutely the biggest rip off cable company I would even go as far to say dish network is better & that’s bad can’t understand the people because they speak really bad English if you can even get someone on the phone & if you got problems with your service don’t waste your time calling the on a weekend try to find a phone # for technical support good luck with that I think they give you the phone go around for a reason bought my contract out just too get rid of it & forget AT&T unversed never had it… Read more »
I am fed up with dealing with these people. Keep in mind, I have 2 boxes. one HD receiver and one little box for the bedroom. For the past 5-6 months I have had to call customer service to complain about about the billing. The first time i called, it was due to the fact i signed up for auto billing and it never went through. NEVER WENT THROUGH. so i received a late payment notice. so i decided to get a paper bill. the man on the phone told me my bill was due on the 12 of every… Read more »
When I call DirecTV, a recording asks me to confirm my telephone number. I do, then, when a customer service representative picks up my call, I am always asked if the number related to my account can be used regarding DirecTV, followed with several other questions regarding if that is the number at which they can reach me. So, now, when they ask me to confirm my phone number, I tell them “That’s my only telephone number and you can call me regarding everything on that number. Still, they continue to ask me if I can be reached on that… Read more »
Promising one thing and delivering nothing- every month I get billed a higher amount. This month they told me I signed up for Showtime and Cinemax- I DID NOT!!- I spend hours on the phone every month with them. Every customer service person speaks with such a heavy accent I have difficulty understanding them (out sourced over seas customer service??) I am SO sick and tired of their crap. I pay stupid money to watch mostly people trying to sell their crap. Get me a company that cares about their consumer. IF YOU ARE CONSIDERING DIRECT TV – BE PREPARED,… Read more »
I got Direct tv for a deal and my that deal was up so I was going back to Comcast because of that. Everything was fine until I had to pay for the charges of disconnecting which was only $250. They said we can do it in payments. Well today my husband looked at the bank account and seen the whole thing taken out. We didn’t sign up for direct to come out of are account. They just took it out without telling us. We are not happy at all. I talked to them and they said it would take… Read more »
We made a deal with direct tv in good faith. When we moved and canceled direct tv and went with a different service, we canceled direct tv. They continued to charge monthly fees. Their claim was they had no record of cancellation and that we failed to return the modem. We were charged over $600. for service and the modem. Services we didn’t receive and a modem we returned. When I called and complained they had the gall of saying they would refund two months of service if we signed up with them again. This company is not American. No… Read more »

Stay away from this company….FRAUD company at it’s finest…I have never experienced such FRAUD from a company in my entire adult life

LIARS & CHEATS

they rip you off by going bank account without permission

Know. how that is. Took over half of our check. Wee can’t pay our bills.

DirecTV is a total fraud.I have read many of the negative reviews (are there any positive reviews?) and I have experienced almost every complaint listed. It is true – DirecTV lies. Their representatives tell you anything to get you to subscribe and then pull the rug out from under your feet when it is time to deliver. We have never been satisfied with DirecTV service. It seems every time the wind blows, DirecTV went out. Again, we were assured that technology had advanced so that the dish would not cause outages. I just ended my first year contract and called… Read more »

Sounds like the same run around I got 12 months then my bill went up just canceled service cost me $260 to get out of contract & went back to xfinity & direct tv had the nerve to offer $200 Visa card to go back but charge me $260 to cancel scam artist is what they are

Direct tv is a lying scam. They told me The first year would be
$23.00 and the second year would be $47.00. That was a VERBAL CONTRACT! The second year they sent me a bill for $67.00. They violated the contract. I told them to cancel. They told me it would cost $225.00 to cancel. I canceled and they hired a collection agency to collect. DO NOT SUBSCRIBED!

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