First Niagara Complaints and Reviews SnapShot

Last Updated On: May 22, 2017

Contact Information

Business Name: First Niagara Financial Group Inc
Corporate Address:
6950 S Transit Rd
Lockport, New York 14094 USA

Customer Service

Phone Number: 800-421-0004
Company Contact: Gary M. Crosby - President and CEO
Corp Website:


Average Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 0

Damage Reports

Reported Losses: $444.00
Average Reported Losses: $444.00

Most Recent Review

Is First Niagara a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

First Niagara "LACK" of customer service

Christina Scwindler the assistant manager at First Niagara Bank has neglected my business account at that office. I have been banking there for two years and everyone knows me and my business. On July 3rd 2013 and again on July 5th 2013 Christina returned 11 payroll checks totaling a little over $2,000.00 and didn’t pay on them. She also charged me $444.00 in bank fees.

When ever a problem like this happened they would always call me and let me know that I needed to come in and make a deposit and they would pay on the checks. I have money in other accounts in that bank that I could transfer and they know that so this never should’ve happened.

I spoke with the area manager Terri Vertalino regarding this situation and all she could do is apologize and tell me that the bank was very busy that day because they were closed tomorrow for the 4th of July holiday!!! This is not a good excuse and something needs to be done regarding the neglect on their part.

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More About First Niagara

Alternate First Niagara Bank Business Names: Empire National Leasing, Inc. | First Niagara Bank


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