Cadillac Complaints and Reviews SnapShot

Last Updated On: July 31, 2017

Contact Information

Business Name: General Motors - GM
Corporate Address:
300 Renaissance Center
Detroit, Michigan 48232 USA

Customer Service

Phone Number: 800-458-8006
Company Contact: Mark Reuss - CEO
Corp Website:


Average Rating: 1.00 out of 5
Based On: 4 Reviews
Number Of Comments: 0

Damage Reports

Reported Losses: $52,838.00
Average Reported Losses: $13,209.50

Most Recent Complaint

Is Cadillac a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Music System in 2013 Cadillacs

The 2013 Cadillac from General Motors have installed a new music system in which you place your CDs via your computer onto a music stick. The music can then be selected from a screen by CD and tracks. The problem occurs as follows: The music does not play in the order in which it is placed on the stick. The system detects something on each track and plays what it sees in alphabetical order.

So, for example, the first track from the CD could be played as the last track. As an example, for one of my opera CDs, its plays the overture on track 8 When you have been listening to music for 65 years, this is very annoying. All classical MUSIC IS TREATED IN THIS WAY, FOR EXAMPLE SOMETIMES,. the music is played in this order, adagio. allegretto, allegro which is the tempo the composer used to instruct on how to play the music.

Obviously this information exists on the CD, After many attempts at that dealership (5 times there)and then complaining via email to GM. and phone calls (3 phone conversations) to GM, they are not interested in fixing this problem.

The public should be aware of this problem when deciding to purchase a Cadillac. I have listed to my music hundreds of times. All my Cadillacs since 2003 (4) have allowed me to do this. The first 3 allowed insertion of the CD into the music system. The 2013 Cadillac changed this to allow your CDs to be placed on a music stick which allows a very large number of CDs to be placed on the stick.


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