Oh My Crafts Complaints and Reviews

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Last Updated On: June 21, 2017

Contact Information

Business Name: Oh My Crafts Inc
Corporate Address:
1489 W 105 N
Orem, Utah 84057 USA

Customer Service

Phone Number: 801-785-9091
Corp Email: customercare@ohmycrafts.com
Company Contact: Heather AdamCorp Website:


Average Rating: 1.18 out of 5
Based On: 24 Reviews
Number Of Comments: 80

Damage Reports

Reported Losses: $2,482.06
Average Reported Losses: $103.42

Most Recent Complaint

Is Oh My Crafts a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Oh, My Crap

I placed order #5022928 from Oh My Crafts in July for the We Are Memory Keepers cut & score board and a box board. It was supposed to ship in Sept. In August, I paced order 5026928 for the Sizzix magnetic base. When I did not get the first order in early Sept. (supposed to ship Sept. 1st), I contacted them. Heather sent and email and said the mfg., was behind and shipment was delayed. When I did not get the Sizzix platform by October 1st, I emailed about that, again, Heather sent me an email stating that the mfg., was overwhelmed by the response to orders and shipping was delayed (this was originally supposed to be in stock).

I started checking on the orders every two weeks and Heather consistently replied back that the manufactures were behind in shipping so there were delays. Finally, right before Thanksgiving, I emailed We Are Memory Makers and told them what OMC was telling me. They stated that the only time they were behind was in June and they were caught up by mid June, I emailed that to OMC and still I emailed emailed on a regular bases inquiring on my orders. After the email I sent stating that Memory Keepers said they were not behind, I did not get another response on my emails about either order. But, I continued to get emails offering pre-orders on various items to be shipped the first of January.

The first of January they put out a statement that they were closing. I think they knew all along thy were closing the first of January and that is why they continued to email about preordering things that would ship the 1st of January. They were just trying to get all the money they could before closing the doors. Crooks through and through.

Oh, during all of this, I filed a complaint with the BBB of Utah. They said their numerous attempts to contact them by phone and mail were ignored. When they closed the doors, the BBB said they couldn’t do any more.

15 Most Recent Reviews


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80 Comments on "Oh My Crafts"

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I’m from the Philippines and pre-ordered some items last Sept2013 (to arrive Sept to Oct2013). OMC kept saying there has been a delay in shipment from the manufacturer. Around Nov2013, I asked them to just refund me but they refused to send my money back thru my credit card (the one I used to pay) and offered a check (which I couldn’t accept since I’m not from the US) or a store credit (which I refused because I never want to order from them again). When I got their email announcing they’re closing down, I immediately checked my account info… Read more »
Did everyone get this e-mail today… The Utah Division of Consumer Protection is currently investigating Oh My Crafts, INC. (www.ohmycrafts.com) for potential violations of the Utah Consumer Sales Practices Act for failing to deliver merchandise and for failing to issue refunds to consumers. The Division of Consumer Protection has received a copy of the complaint you filed with the Utah Better Business Bureau against Oh My Crafts. The Division of Consumer Protection needs to know if you have received the merchandise you ordered from Oh My Crafts, and if not, whether Oh My Crafts has issued you a refund for… Read more »
So frustrating! I placed an order on September 12, 2013 and up until February of 2013, I kept sending emails asking about my products I ordered. On February 2013, I got my email back. No explanation, she just closed up shop and did not refund any monies to anyone that I know of. I have been ordering products from her for at least two years. So my story is similar to all yours. The least she could have done was send everyone an email about her situation, and of course, a refund. Even though my order totaled under $100, it… Read more »

I have filed a complaint with http://www.dcp.utah.gov/complaints/manual.html maybe if enough people file complaints they will do something. I am out $100 for the Cutterpillar Pro 3. Frustrating.

My story is the same. Ordered in Nov. for Christmas items which were supposedly being shipped directly from Spellbinders, hence the reason I did not file for help from my bank or PayPal within the time period. Lost about $90.00. My only consolation is that there will be a day of reckoning for OMC!

im a customer to oh my craft and I don receive my order and I don’t have answered about my money I loss 120 dlls

My story is very similar to all of yours.
I bought, never sent my items, in spite my many mails.
I gave a giftcard to a friend, and she never could enjoy it!
What shall we do?
Now I read they closed their website….oh what a scam!

They said the order will be delayed more than once when I emailed them. By the time I realized the order wasn’t coming it was too late to get my money back. What a scam and a crime! I’m living on a pension so it took awhile to save up for this order! Something needs to be done!

I placed a pre-order for a Cutterpillar v3 11-913 that was to ship in January. I got an email at some point that my order was being processed. The item never came. I have emailed them twice with no response. I wrote to the owners of the Cutterpillar to see if they might be of help & that’s when I was told OMC just suddenly went out of business. I filed a claim with Paypal but from what I’m reading on here I am not likely to get my money back due to the time frame. This really stinks as… Read more »
I am in Canada so there is not much I can do. I have used Oh My Crafts for years and it always took a while to get the products but I just attributed that to the fact that I am in Canada. I placeced my last order at the begining of December 2013. They had the nerves to send me an email a few days later that my order would not ship until January 2014. I waited until the end of January and went to check their site to see what the status of my order was and that’s… Read more »

go through your credit card company, immediately.

I am, unfortunately joining the ranks of the betrayed by OhMyCrafts. I too ordered some punches in November. I waitied patiently and have never received them. I called a number of times and was lied to by the customer serv ice people. I also spent thousands as a loyal customer. I lost about $90.00 (thank god only that much). I DO have a company that thankfully I can trust who carries everything and is reasonably priced so…goodbye Ohmycrafts…you were ohsoaweful. LW

I agree with all of these comments. I placed 2 orders in May of 2013. The first order was for a Big Shot – which was shipped in August. The other order was for a Silhouette Cameo machine + a set of die cuts. I constantly sent emails, trying to follow up on my Silhouette – which of course I had already paid for the day of ordering. FINALLY… the machine was shipped in November – with a receipt, stating that I was receive a refund for the die cuts. I have sent 3 emails, requesting the refund, which to… Read more »

How does a company get by with this? I am put $67 on a preorder of punch boards. Pay pal cannot help because toouch time has elapsed. There should be some consequence for stealing from people.

I’m joining a growing list here. I just lost $316.84.
I’m writing to the Utah Attorney General and to PayPal if I don’t get an immediate response from the company to my letter demanding the products or a refund. Here is the AG’s eMail: uag@utah.gov
Good Luck All!

I can’t believe that a company can get away with not answering or sending out the things that we have ordered from them. that is just wrong. I am glad it is not more that I am out of as I ordered my stuff on Dec. 22 and all I have gotten is that it is processing… You took my money so either give it back or send the stuff… That is all any of us want.

I also lost 100.00 on a preordered item Cutterpillar V3. Like I said it was a preordered item expected to ship in January. Well January has come and gone. My order is still processing, when you check the order history, but they managed to take 100.00 out of my paypal acct. I contacted paypal and they said they could do nothing because it has been over 30 days. I also contacted OH MY Crafts in January and got an auto reply letter, and the phone number says can not be completed as dialed. On January 11,2014 they closed their website.… Read more »

Yes, I also was taken for $100.00 waiting for my Cutterpillar Pro. Just recently they sent me an email stating that if I was willing to wait a few more weeks not only would I receive my machine but they would also send me a $15.00 gift certificate for being so patient. Obviously there was no mention of them going out of business! I have saved all the correspondence so I have plenty of proof for the BBB. I placed my order on March 3, 2013!!!

I lost $100 from a Cutterpillar 3 that was ordered back in July 2013 and never received. After reading all of the issues, I know I will never see my product or product. Really leaves a bad taste in my mouth. I work hard for my money. I don’t know how these people sleep at night but hopefully they will get theirs in the end. SHAME ON THEM!!!!!

I found Kevin Cottle’s profile on Likedln and tagged him as inappropriate and wrote a review of my experience with his business.
Maybe if more do this it may get some attention as his profile looks quite complimentary.

Is this the same Kevin Cottle from Oh My Crafts? I also found Heather Adam listed on the same website. Both say they were involved with Oh My Crafts. Just want to make sure they are the right people. I am thinking about getting on the site and letting them know what I think about their business practices! Anybody know if criminal charges can be brought against them for fraud? I agree their profiles look stellar!!!

I had ordered from Oh My Crafts for years without any problems, spending probably a couple thousand dollars overall. I had not ordered from the company for about a year when I went on their website to look at the Silhouette Cameo at the end of November and first of December 2013. Since I had NEVER had a problem with the company in the past, I placed "preorders" for a Silhouette Cameo machine ($269.99 + $20 shipping – with a bonus $120 worth of downloads – $10 each month for a year). I also "preordered" a CutterPillar Pro Version 3… Read more »

With the numbers of us that have been defrauded…. perhaps a class action lawsuit???

On 12/24/13, I place a small order – my credit card was charged the next day. Never received the order nor any email communication. On 01/24 – I went to the website to check on my order and find an email address; I don’t remember seeing any of the information at that time that they were out of business. Never heard a response. Today checked again and saw they were out of business – my order still displays as ‘processing’. Contacted my bank that my credit card is issued through – they will send me an affidavit to complete and… Read more »

I wish I would have read these comments before I pre-ordered inOctober 2013. Mt credit card was charged and aaai have not received my order. I tried contacting the company by email and have had no response to my request to cancell my order and credit my credit card.

I ordered a Bigshot Pro machine from Oh my Crafts on November 22, 2013. I paid a total of USD 506.97 for the item and shipping. THere has been no update till date and when I decided to investigate I found the same message on the website about how they were closing their business and were working 25/7 to ship the pending orders. I sent an email and got the standard reply that they will respond asap. No email has arrived as yet. Order status is processing’. I am an international customer and have ordered from them quite frequently in… Read more »
To all. Call paypal. I was way past the 45 day limit. Paypal opened a claim for me and were great. But you have to call them. I ordered the we r memory keepers punch boards back in august 1, 2013. They gave me a run around for months and finally heather promised a refund on dec 4th 2013. They stopped responding to my emails and the phones were soon disconnected. Then they closed their doors/website They still showed the boards were to be shipped January 2014. I’m sure to lure in more people only to run off with our… Read more »

I would call if I knew who to call pay pal.

Fiz uma compra dia 23/12/2013, e até hoje aparece como pedido em processamento, estou enviando email todos os dias, mas nunca obtenho uma resposta, pior que estou no Brasil, fica mais dificil ainda fazer qualquer reclamação, ficaram o meu dinheiro, minha compra e até o absurdo que cobravam de frete! #decepcionada

I ordered 5 items for a total of $67.43 September 14, 2013. My order was posted as "processing" for the longest time. Finally in late December I asked them to either ship the items or refund me, and I did ask to clarify if they simply never got the items in, none of them, or just some of them… They were still actively selling the same items I had ordered on their weekly sales. They quickly wrote back saying my items were being ”Shipped" that day. Like a miracle… All the items were all of a sudden available… That minute…… Read more »

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