Employee refused to help because of texting - Shell

Never had this happen, or seen it happen. Stop in a Shell Station, in Waldorf Maryland, off of 301. Address 6305. Go in to get something to drink. There are two working.

Girl who is supposed to help, is standing there texting, on the floor.

Other girl said “you have a customer”.

Girl texting says, “I need to finish this text”, and walks off, still texting.

I say, “Is texting more important than helping a customer”?

Her answer was “yes”.

At that time the other employee helped me.

I went into the store the next day, got the numbers to Corporate, and the District Manager.

Shell Gas Station Location – 6305 Crain Hwy 301 La Plata Maryland 20646

For Shell Representatives or Owners

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