Customer service SUCKS - O’Reilly Auto Parts

Traveling just south of Cedar City Utah on I-15 & 6 of the 8 lug studs broke on my front wheel. I unloaded my RZR & drove it into town to get parts. Oreilly’s was the first auto parts store that I came to so I stopped there first.

They DID NOT have the wheel studs so I kindly asked if he could call Auto Zone or even the Ford dealership so I could do a roadside repair & be on my way. The answer I got stunned me when he said I can in a few minutes… I’ve got to do a couple things first…


I was already upset that I was broke down on the interstate & this jackass comes off with that. My wife looked at me & said let it go, because the old me was about to come out.

We walked outside & my wife called Tink’s, which is a NAPA in Cedar City & talked to a VERY nice & knowledgeable girl named Mitchell, who had the parts I needed to get back on the road….

Thanks NAPA & Mitchell. I WILL NEVER STEP FOOT INTO AN O’reilly parts store EVER.

O’Reilly Auto Parts – 993 S Main St Cedar City Utah 84720 | 435-867-5213

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