Furniture delivery - JCPenney

Branch / Location of Complaint: JCPenney
Address: 46 Chili Terrace Rochester, New York 14619

The delivery guys experienced problems delivering a sofa to second floor dwelling. Which resulted in sofa return, $125 restocking fee and $310 deposit.

They had a hard time maneuvering the sofa to get it in the front door. The didn’t offer any suggestions to see if it would work; for instance remove shipping packaging from sofa or suggest I move railing off stairs.

They were not good movers to deliver furniture for such a reputable company.

I explained this situation to JCP customer care center. I felt like I was not a valuable customer because they also did nothing to help me.

I stated I was going to purchase the same sofa in they chaise model. But it didn’t matter to them.

For JCPenney Representatives or Owners

Respond To This Complaint Complaint Removal

Comments About JCPenney Review: Furniture delivery

Leave a Reply

Be the First to Comment!

Notify of
wpDiscuz
Close

Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails