Furniture delivery - JCPenney

Branch / Location of Complaint: JCPenney
Address: 46 Chili Terrace Rochester, New York 14619

The delivery guys experienced problems delivering a sofa to second floor dwelling. Which resulted in sofa return, $125 restocking fee and $310 deposit.

They had a hard time maneuvering the sofa to get it in the front door. The didn’t offer any suggestions to see if it would work; for instance remove shipping packaging from sofa or suggest I move railing off stairs.

They were not good movers to deliver furniture for such a reputable company.

I explained this situation to JCP customer care center. I felt like I was not a valuable customer because they also did nothing to help me.

I stated I was going to purchase the same sofa in they chaise model. But it didn’t matter to them.

For JCPenney Representatives or Owners

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