What kind of bank doesn’t do transfers? - Comenity Bank

CJ Banks issued me a credit card, but I only ever had the paper copy issued at the register. I used that number when I set up my online banking.

Later, in Store, I went to purchase something more in conjunction with a modeling gig, and they issued another number. I paid each bill in full before the due date, but to the wrong account. They started calling the account overdue.

I NEVER received a statement for the other card that said it had a credit balance.

The number is listed as UNKNOWN so I didn’t answer for a week. When I did they said I was late.

I called Comenity early 5/6/17 spoke with Steven, who could see both accounts and the amount credited in one matched the other outside of the late fees. I asked the money be transferred, the first account shut down, and the fees waived.

Steven waved the fees but apparently didn’t do any transfer because immediately I started getting calls.

This time I talked to another person who couldn’t find any record of the prior conversation. She shunted me off to a Tidra who could only complain that I was being rude to her (really!?).

She insisted I pay from a debit account and then call the bank back to have the first account closed and the money refunded (7-10) days.

Imagine that – a bank that can’t do transfers! End result; we canceled both cards and won’t be doing business with CJBanks or any company backed by Comenity again.

For Comenity Bank Representatives or Owners

Respond To This Complaint Complaint Removal

Comments About Comenity Bank Review: What kind of bank doesn’t do transfers?

Leave a Reply

Be the First to Comment!

Notify of

Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails