Never got my consent - AT&T
I moved to Ohio December 23, 2015. I started school the following month. There was no internet where I was living, so I opted for AT&T Uverse since Time Warner Cable was a bit pricey. I had AT&T start their service in February 2016. I somehow ended up with DirecTV instead of Uverse. Okay, fine. Everything is installed and I’m loving everything. No problem.
Fast forward to September 2016. For reasons, we had to move. We moved to a different city. Upon setting up my electricity, they sent me to “All Connect”. Told them I needed my services transferred. I figured everything was going to be done correctly.
When I met the Uverse guy at my apartment, he had me sign up for a new account. I thought it was standard procedure, but I also have never done this before, so I didn’t know.
As I’m logging in my account using my app, I realized I still had the other account as “Active”. “What?” my thoughts. I noticed that on my new account, I had a charge of $449.00 that was deducted from my checking account. These charges were NEVER authorized. I was never made aware of them.
So I call what seems to be a billion times, in reality like 6. No one knew what CR meant. It stands for Credit Management Fee. The lady I was talking with told me that they always take that amount of money out when opening up a new account so they could check the credit first and that it gets refunded as soon as my credit gets checked.
This is about a month later when I finally talk to her. I told her that it was never refunded and that my other account was still open and I needed it closed. She said she would take care of it. Lo and behold, it’s still open a few months later.
I get irritated as I pay my monthly bill, yes I was a few days late, but I also noticed that pesky CR $449 fee tacked on to my account. I keep calling until I talk with someone who is competent and knows what is going on. My other account is STILL open. I give up and take it to a veterans group I’m in on the Illustrious Facebook. I was told that he would put in a note to have someone from separate department contact me. GREAT! Finally, I’m getting somewhere.
I hear back from this department the following day, and he tells me that he can’t cancel my new account, which I requested because I’m just done with AT&T at this point, but he can cancel my old account. I told him I would pay what I rightfully owe. DirecTV contacts me about the cancellation. Everything for my old account is in place, FINALLY. He tells me I need to talk to the Global Fraud Department or some sort.
I call them a couple days later, because I have school and work to worry about also, and they tell me that they can’t really do anything about this stupid CR fee. I get insanely frustrated and after some-odd transfers, I finally get to the person who can cancel my account. They said that because I was late a few months (it happens guys) that they tack on this fee to ensure that they get their money. EVERY time you’re late. I’m just like the rest of the population and live month to month. I was never made aware of this “CR” thing they had. I was never asked to agree to that. NOTHING. I told every person I’ve spoken with after I moved about this CR fee thing, and they NEVER said anything about it, other than, that sucks.
So now, I’m stuck with this huge fee for something I would never have even agreed to. If they had just done the service transfer the right way the first time, and not open another account, I wouldn’t be here. Things happen, I understand, but the person who set it up, never even told me about this, so now I’m out almost $500.00 because of AT&Ts policy of not needing consent about an insane amount of money being taken out after being late, a few days.
If I would have known about this, I would have just asked for the internet, not Uverse as cable is not really a commodity to me at this point in time.
I want this resolved and I don’t feel the need to fork out another dime to this fee.
Comments About AT&T Review: Never got my consent
Most Viewed Complaints
PC Matic Reviews
Plenty of Fish Reviews
Sharis Berries Reviews
Recent Company Complaints
KD Enterprises Haverhill
4 My Kidz Movers
Marine Transport Logistics
ASR Mechanical Kansas City
Diddy’s Car Service
The Electrician Houston
Fairway Chevrolet Truck Mega Store
Certified Plumbing & Heating Saskatchewan
Juniper Hills Apartments
More AT&T Complaints
Iphone 3 purchase at the Hanover, MA
We purchase an Iphone 3 in February of 2012, the front of the phone has cracked into may pieces, I...
Scams you in to contract but dont deliver the products
I want to know how to file a complaint on AT&T for lying to customers, sending me the wrong product...
Y’know, I have been a customer of AT&T for numerous services (landline, calling cards, cell, etc.) during various periods of...
Front yard utility work.
I was lead to believe that the green mats left behind by the utility workers would be removed and eventually...
Had ordered at&t phone internet phone and direct tv. Had to pay 138 for equipment . Phone and internet was...
Rips off disabled people.
Bought a plan for 2 phones for cell service from an AT@T local corporate store. Uverse app does not sync...
Att keep me billing even we cancel services last april 2012
Hi we cancel our phone service with Att back in April 2012. We even got a cancellation number. IN May...
Southwest bell was bought by at&t, then the horrors began. Since 1982 I have dealt with At&ts crap! Changed several...
Set Up For Failure By At&t Phone Company
I am & have been an AT&T customer for years on top of years, one day in a call I...
At&t is cahrging me for Services I did not Authorize and am not receiving
For months I have been receiving Bills from AT&T for a Service I have not Authorized. I have called numerous...