Please let me elderly mother have her phone service! - AT&T
My MIL moved from an active living apartment into a nursing home. I just wanted to move her phone service so that her extended family could reach her. I have now spent untold hours over the last week trying to accomplish this.
I first did an online chat with Suzanne K on 10/27/16. She stated that this would be taken care of and ATT would call back with verification. No call back.
11.1.16 phone call with Neil, who took all of the information and then told me that their system was down and he would need to call me back. No return phone call.
11.2.16 12:30 pm talked with Darlene who seemed to understand what I wanted to do. She said she needed to talk to technical help, put me on hold and then disconnected me.
11.2.16 130 pm I talked with Pao who said his system was down and he would call back. Of course no call back (sound familiar?).
On 11.4.16 I talked to Jaffs (sp?) at 9:30 am. He took all of the information again, and then said he needed to transfer me to technical. I was transferred where I talked to Mari, who put me on hold for so long I went back in the queue and ended up back in customer service with Al. I asked Al to transfer me to a supervisor. He argued with me about that as he said he needed all of the information again before he could transfer me.
I admit at this point my frustration boiled over. I repeatedly told him to put me with a supervisor or hang up the phone, as I was not going through the whole saga again only to be told that they needed to transfer me again. After he told me that a supervisor was not available to speak with him at that time, I hung up.
I then tried a different customer service number TX, where I was handed off about nine times as this one doesn’t handle landlines, this one doesn’t handle IL, only to be routed to an automated service that wanted to schedule a repair call.
My mother in law has not been happy about the move to a nursing home and the only thing she has asked for and looked forward to has been being able to talk on the phone with her also elderly siblings. I cannot get ATT to respond to this request so that I can give her that. How sad is it that she not only has had to give up even more of her independence but also can’t even talk to her family.
I guess if you don’t want an entire bundle from AT&T then you are treated as a bother and not a customer. Just another example of how American Business treats the elderly in this country.
AT&T – 208 S Akard St Dallas TX 75202 | 800-288-2020
Comments About AT&T Review: Please let me elderly mother have her phone service!
Most Viewed Complaints
Plenty of Fish Reviews
Nice Sole Reviews
Avas Flowers Reviews
Recent Company Complaints
Dougie’s Pool Service of Slaughter
Caledonia Police Department
Beverly Hills Corporations
DDS Exteriors Calgary
Mammoth Estates Rental
Trinity Health North Dakota
G.H. Bass & Co
FH Group Auto
More AT&T Complaints
Set Up For Failure By At&t Phone Company
I am & have been an AT&T customer for years on top of years, one day in a call I...
Beware Fast Talkers Can Take Your Guard Down
I have been with ATT for 12 years. This store in Collegeville, PA ruined my plan and view of ATT. BAD...
Rips off disabled people.
Bought a plan for 2 phones for cell service from an AT@T local corporate store. Uverse app does not sync...
At&t & Uverse Over Charges
We have been in business for over 17 years. We have two phone lines one fax line including internet services...
AT&T Cell Phone Service
I have been an ATT customer for over 16 years. The problem I am having that since I moved to...
AT&T IS ANTI-GOVERNMENT, ANTI-AMERICAN, ANTI-DEMOCRACY!
AT&T has been defrauding me and my husband for a while now. They have done identity theft in our names...
$200 VISA a scam
$200 VISA a scam/2-year premium channels with HBO/Starz/Max, etc., a lie. Was told by AT&T rep (Jacqueline Martin) I would...
AT&T needs to come clean!
I’ve been living in the area I’m living in for 7 months and had no problems with my wireless cell...
Why I hate AT&T
I have had the misfortune of dealing with ATT first back in 1998. There was not a choice of phione...
Does not care about customers with disabilities
I am a new AT&T customer, under 6 months. I now get the feeling that as a customer, you should...