Sleepless in Wisconsin - Serta

Serta iComfort Mattress:

In April of 2013 we purchased a king size Serta iComfort Mattress. This mattress comes with a 25 year warranty, if you buy their certain mattress pad, which we did. Our old mattress had a 20 year warranty and we had it for 22 years, so we expected the new one to last that long. When the new mattress was 2 years old it was rather uncomfortable, by 2.5 years it is VERY uncomfortable.

I contacted Serta and the furniture store where we purchased it about the obvious visible sagging in this mattress. They gave me specific directions to measure the sagging and it was not warranted for any sag less than 1.5 inches. Our sag is only 1 inch, so no warranty for us.

We are buying a new mattress so we can sleep pain free. We will not buy a Serta or Steinhafels furniture item ever again.

Serta Mattress and Steinhafels Furniture – 7001 118th Ave Kenosha WI 53142 | and

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