No customer service skills, No phone number available - PC Matic
My computer crashed on Saturday 4/301/16 about midnight. I ran a full scan before going to bed. When I went to check if it was complete, the scan stated it was running my drivers like the monitor and a few other items. It stopped and locked up my computer. The computer could not be started.
The driver for the monitor must have downloaded the wrong info. I got a black screen after starting back. Nothing helped, then I read online that it might have bad info on the monitor download. Hooked up another monitor and the computer came back. Now everything locked up upon start up. I now have to start in safe mode. Their website says you will be notified in about 24 hours.
Today is 5/5/2016 with no contact at all. Not even an email to acknowledge they even received a filed complaint. I really thought this was a great program. I used VIPRE before and had no issues. Their customer support was right on if trouble was found. I am now going back to VIPRE and hopefully fix my computer.
PC Matic, maybe you should stop doing so many PR commercials on your own product and try some customer support. I too will be asking for my money back. What good is any software without support. Never seen a company not respond to a complaint like this.
They brag about made in America on the TV commercials. Try and hire a few Americans to run the customer service dept, if you even have one. I also don’t like the fact there is no phone number listed online to speak to anyone.
Comments About PC Matic Review: No customer service skills, No phone number available
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