It scraches and the coating which they brag about is not covered. - NuWave Oven

They say it will not scratch and is guaranteed however I wrote:

To whom it concerns, We love our cooking system but this just happened. We always use the new “rubberized” utensils and clean with a sponge like the one in the photo. Will you replace this?”

They responded:

“Good afternoon, I am sorry to see that your pans are damaged. Unfortunately, the coating is not covered under warranty and we would not be able to replace.”

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