Fantastic Deal (NOT!) - NuWave Oven
My wife spotted the deal on a late night infomercial for a NuWave package that included 2 NuWave PIC2s , 2 fry pans, 3.5 qt pot with vented lid, a steamer basket and a fondue kit for $99.99. She showed it to me and I thought it sounded fantastic.
I already own one PIC Pro and I love it. I thought 2 more, especially at this price was fantastic, so I went online to order. There was the offer, so I clicked the “Order Now” link. Prior to placing my order, I checked the credit card I was going to use to check the available balance. I input all my info and clicked continue. I was presented with all the upsells which I declined because “supposedly”, all this was included with the package and each one of these upsells showed a $29.95 shipping and handling charge.
When I reached the end and completed the order, I was shown an order confirmation that showed 1 NuWave PIC2 for $99.99, $29.95 S&P, and a $10.00 discount. No sign of the package was shown. I decided to send NuWave customer service an email to enquire why my confirmation did not show what I had ordered. I received an answer stating that the charge did not go through on my credit card, but if I would call them and provide another means of payment, they would adjust my order to the main offer for a total cost of $189.94.
That works out to a little less than $90.00 for shipping. I replied to the email and told them to forget the whole thing. Evidently, this company does not seem to realize that no matter how good a product is, if they screw their customers over, they can still go under. Wake up NuWave!
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