No support - PC Matic

I purchased the lifetime PC matic program sometime ago with the promise of live help if a problem came up.

I have a problem with the program not running on my computer. I have asked for support a couple of times with absolutely no response.

This is their statement:

Customer Support –¬†Please fill out the form at Our Support Page and our Helpdesk team will get back to you within 24 business hours.

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