Horrible connectivity and customer service - CenturyLink
We started our service in December 2015 and bought our modem right out to avoid the monthly fee. Our internet from day one would shut off intermittently through out the day. My wife called on February 5, 2016 after logging the problem for awhile to show times frames and how often this was happening. This time we talked to someone who spoke comprehensible English and said she opened up more channels to help fix the problem.
It did not fix the problem and my wife called back on February 13 2016 and after being on hold a few times the lady came back and told my wife it was either the modem or the line; they did not believe it was the line so they would send us a new modem as our was under warranty and it would be to us by Tuesday February 16th. On Friday February 19, 2016 it has still not arrived. My wife called again and was transferred and 3 times. The sound quality was horrible and it was very hard to hear or understand what was being said.
The final gentleman she talked to stated that he saw the order and was waiting on someone else to tell him what happened. My wife was on hold for over an hour waiting for this gentleman to come back on the line so she finally hung up. While she was on the phone; I started a chat with another customer service and was told I had to call the business office but they were closed. The guy could not help me but continued to try to sell me more service. I told him that until they fixed the first one there was no way I would want anything else and his response was to try to sell me more service. Very disrespectful. After that I ended chat.
On February 20, 2016, I called the number provided by the chat guy the night before. I waited on hold again and then was again transferred to someone else. The phone line was very fuzzy and the person was difficult to hear; 45 minutes later and numerous times of being put on hold; now I am being told I will get the modem next Tuesday; I asked, “at no charge to me” and she said no charge to me, so we will see. I tried to find an address to corporate office but of course there are only the same crappy phone numbers to call.
I will, however, never recommend this service to anyone ever again and after I feel like I have gotten my moneys worth; I will be changing to another service. I would give them a 0 if possible.
Comments About CenturyLink Review: Horrible connectivity and customer service
Recent Company Complaints
New Vermont Motel
Jim’s Local Market
Munoz & Company
Caring Presence of Arizona
Clear Title and Escrow of Jackson
San Diego Rent A Car
One Stop Stores
Uniquely Yours Formalwear Boutique
More CenturyLink Complaints
Charging us more than we owe
We moved to Clearville, Pa. in late Step.2012 , the phone Comp. keep charging us for long distance which we...
Worst customer service on this earth
Our house is rather large and concrete block, wifi booster not enough contacted century link to install 2nd wifi on...
I ordered Centurylink in June of 2012 at one address in Colorado, moved in March of 2013 and had Centurylink...
CenturyLink Slammed my account
1) CenturyLink has slammed my long distance service. That means that without my permission, CenturyLink has switched my long distance...
Hung up on by manager/”escalation team”
The experience we have had with this company has been absolutely deplorable. It has no value for its customers, it...
Auto Pay Not Actually
Received a letter from Century Link stating my credit card payment had been declined. I contacted Century Link to find...
No-show on promised Installation date
We ordered a new internet service form Century Link and they sent us a installation date but no one showed...
Legally Stealing From Customers
I have had centurylink business service for almost two years now. WHen I initially called to inquire about service and...
Be careful signing up with Centurylink
We decided to shop for a “bundle” package for our phone, internet, and TV to get the best price. We...
All The Way From The Top Through The Bottom A Criminal Element
Thattitude permeates the peons below and so it is no wonder that you cannot trust their word what so ever....