BEWARE! Don’t expect to be able to return - ERICDRESS

We ordered a Mother of the Bride dress from EricDress because of the difficulty matching the Brides colors in local stores. We knew it was risky to order a dress from a picture, but if it doesn’t work we can always return it, right? WRONG!

Even when you chose as carefully as you can you sometimes end up with something you really don’t want.

We wanted a modest dress with fairly high neckline and sleeves. When the dress came the material was too thin, and to get it to fit properly would require a lot of alterations which we didn’t have time for.

We emailed EricDress expecting to receive a return address and return authorization. Instead we get link to how to file a dispute. Our 2nd email to them: I probably was not clear in my first email, but we do not want to “dispute” that there is anything wrong with the dress. Online shopping is difficult because you cannot see, feel, and try on the dress first hand. We did follow the measurements according to the size charts, but all body shapes vary slightly. For this dress to fit our daughter properly would require hiring a seamstress to make some minor adjustments. We could do that, but more importantly, the material and style simply does not work well for our daughter’s body shape. For one thing the top part of the dress is a very thin material which allows her undergarments to show. The high neckline and sleeves were one of the reasons for ordering this dress. Unfortunately, it is difficult to look at a picture and see all of the details. That is not a problem with the dress. It is just a problem with shopping online.”
Their response was a request for pictures.

Our 3rd email we included pictures. ERICDRESS’s response was;I just confirmed with our manufacturer.This dress was made according to size chosen in order.
If you think there is size problem,please kindly send us some measurement pictures.Then we can submit to Quality Department for checking.After that,we will solve properly for you.

Obviously they intend to keep going through this cycle until I give up. And so they win.—-unless you are smart enough to shop elsewhere and not start this cycle.

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