Constantly Billed - Beauty & Truth
I placed an order on 3/18/16 for Erase Repair and Renewing Serum and received my 30 day trial products. The products did no better than what I normally purchase at the department store (and the item in the pump container did not contain much product) so I called to cancel my membership on 4/11/16.
Two representatives would not cancel my shipment, one kept offering discounts and extended trial periods despite my clear instructions, and another claimed he could not hear me. The company number appears to be outsourced with English generally as a second language for the representative. A third phone call connected me with someone I could intelligently converse with – I discovered I had been sent 2 more shipments (on 4/2/16 and 4/5/16) for $88.49 and $98.71.
I was told I would get a 1/2 price discount of $44.24 for the first order. She did not supply an RMA # until I specifically asked for it as it is needed for my return/refund (Note: The products from 4/2 and 4/5 have not yet arrived as of 4/11). My goal is to return the 2 incoming shipments and lose only shipping costs, yet I have listed the full 2 shipments’ costs less the discount noted here as money lost since I have limited confidence my account will be properly credited.
Complaint summaries: (1) Multiple shipments sent just a few weeks into my 30 day trial period. (2) High price tag: They have their money back for the ‘free trial’ with the first premature shipment and make it back in spades with the second one sent just a few days later. (3) Terrible success cancelling the membership despite clear instructions from me. (4) Difficulty understanding the representatives.
Comments About Beauty & Truth Review: Constantly Billed
Most Viewed Complaints
Ally Auto Reviews
Great Plains Lending Reviews
Recent Company Complaints
ACE Cash Express
GTA Junk Removal Toronto
Cali’s Self Storage
PLS Custom Roofing Ottawa
D&D Price Buster Furniture
More Beauty & Truth Complaints
On 02/15/2014 I ordered two products from Beauty &Truth co. As a free trail for total of $23.90. On 02/17/2014...
Wrinkle Rewind Scam – They Take Money From Your Bank Acct Prior To Trial End
Beauty & Truth in regard to unauthorized billings and charges received after they chose to order a “free” sample, at...
Offered a free trial of Beauty and Truth product for a nominal fee, less than £8.00 and further samples after...
Oxy Genius and Wrinkle Rewind trial offers – Rip Off
I ordered the Oxy Genius and Wrinkle Rewind trial offers. I was given to choice to either order just the...
Rip Off’s untruthful
I order the free trail and they said i had 15 days to cancel. As soon as I got the...
15ml Expert Lift – TOOK £210 FROM MY ACCOUNT WITHOUT CONSENT
I saw an advert on line offering a special offer two bottles of ‘magic’ face lotion for s special price...
Charges taken from my card without my consent
Hi i had a free trial of your face cream there was no mention of any subscription payment when i...
The 18-day ‘free offer’ clock starts ticking as soon as you place an order, not after your order is received....
No Truth/Beautiful Scam
I am in the same boat as everyone else. Thought I’d have a little fun and try a new sample...
All I can say is DITTO!
Please be sure you all understand that you will be charged full price 14 days from the day you order...