Customer Service really means “customer no service” - Verizon Wireless
Verizon Wireless Customer Service really means “customer no service” and their motto is “The Customer is always wrong”
I was on a family plan of 5 people. The other 4 left as soon as their contracts expired. I seldom use a phone, have an old flip phone and no data and they promised me a $25. per month basic plan. Last month I paid $181.66 because they said the others still had a balance and if it didn’t get paid my phone would be disconnected, but on the bright side I would be back down to my $25.
I just found out my phone had been disconnected for non-payment. I have been on the phone with 4 different people, been disconnected, waited on hold and finally found they had sent my bill to the wrong address. The bill I must pay to get it reinstated is $288. Since I didn’t have a bill in front of me I just could not understand the problem.
I am 66 years old with a medical problem and my phone is more or less an answering machine and usable if I have an emergency. They said that one of the other people was not quite out of contract so they charged $220. for that but hadn’t actually billed them and sent mine to the wrong address. They would not reinstate me unless I paid the entire bill even though it is their fault they never billed the other person (who by the way was the account holder).
Therefore here I am a senior citizen with a flip phone with no data and no usage and I paid $181.66 last month and now another $288. this month. But hey Verizon actually agreed to turn my phone back on without a fee! How nice of them to do that being it was their mistake in the first place.
On my way to Cricket Wireless to get a free phone and $25. service.
Good riddens to a really bad rubbish company.
Verizon Wireless – Acworth GA 30101 | 180-092-2020
Comments About Verizon Wireless Review: Customer Service really means “customer no service”
Most Viewed Complaints
PC Matic Reviews
Beverly Hills MD Reviews
Plenty of Fish Reviews
Recent Company Complaints
KD Enterprises Haverhill
4 My Kidz Movers
Marine Transport Logistics
ASR Mechanical Kansas City
Diddy’s Car Service
The Electrician Houston
Fairway Chevrolet Truck Mega Store
Certified Plumbing & Heating Saskatchewan
Juniper Hills Apartments
More Verizon Wireless Complaints
verizon prepaid plan
Went to Verizon store in Oakdale and they sold me a phone and said it was in, my coverage area...
Misrepresented the plan
I have been a well-paying customer of Verizon Wireless since 2008. Let me start by explaining that in January of...
How dare you admit you’re guilty, then hang up on me
Because of high cost of service, I decided to go to straight talk, and canceled Verizon wireless on 3-10-16, &...
I have been arguing with Verizon for the last year now when they started putting another charge on my bill....
Does not care about customers
Verizon Wireless has been the WORST COMPANY I have ever had to deal with. I have been a LOYAL CUSTOMER...
Dont bundle your phone and internet into one wireless data account!
With the new phones they use a lot of data to get everything downloaded. The new iphone6 used 13gm to...
Promises Credit For $350 By A Supervisor, Then Gets Rejected
Verizon promises a bill credit for $350 by a supervisor, then the credit gets rejected at a later date. Verizon...
Charged for a phone that i never owned or have
I just discovered that Verizon has been charging me almost $40 monthly for the last year and half for a...
Caller Name ID Trial service automatically activated.
Verizon has started an unconscionable act of preloading a trial service called Caller Name ID on certain smartphones, and touting...
Never received rebate
Bought a new phone because we were offered a $150 mail in rebate which would have essentially made the phone...