Never received the product - Mr Lid

On January 8, 2015, I ordered the buy one get one free set from MrLid. Below is the confirmation email sent to me DATED January 8, 2015. On January 9, 2015 I received another email telling me my order is being prepared for shipment and that I would receive another email when the order has shipped. However, I still have not received that email informing me of shipment and I still have not received the merchandise.

I’ve tried calling the customer service number listed and I keep getting caught in a loop and never getting through to anyone. The customer service recordings keep referring me to the website to locate my order, however I can never locate my order using either the order # they provided nor my telephone number.

This is by far one of the worse experiences I have had when trying to place an online or phone order. I do not recommend using this company at all. I can’t attest to the validity of their claims on how great the product is because I never received the product. It is now February 27, 2015.

Thanks for your order number T02928070000.

You can view the status of your order online.
Click here:

We are currently preparing your order, and you will receive a
second email when it has shipped.

Thanks again for shopping with us!

Mr. Lid
Customer Service Department
Please do not reply to this email. This account is not monitored.

0003037801 . OCE03I

Order Number: T0292807

Ship To:

1 KIT MLID 20PC 10 MR LID MAIN OFFER (20 PIECE)($10) 10.00

Total $: 10.00

Order Recap:
Total Product $: 10.00
Net Product$: 10.00
Shipping: 15.90
Sales Tax: 0.00
Amount Due: 25.90

***NOTICE: This order qualifies for a FREE SHIPPING Rebate.
Click here to Claim: ***
Your order is complete.
Your Order Number Is: 13642369
Address Information
Josie Brown
6827 Riverdale Road
Riverdale,MD 20737

Item Description Quantity Price Total
KIT MLID 20PC 10 MR. LID KIT (CONTAINS (8) 4 oz. CONTAINERS, (4) 8 oz CONTAINERS, (4) 16 oz CONTAINERS (4) 32 oz. CONTAINERS) 1 $10.00 $10.00
SubTotal $10.00
Shipping & Handling $15.90
Tax $.00
Order Total $25.90

***NOTICE: This order qualifies for a FREE SHIPPING Rebate.
Click here to Claim: ***

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