Cannot cancel / refund - Masego Safari Spa

We applied for the membership package worth 1200 dollars. It was a good deal at the time. They offered discounted rates and no expiration of membership. After a few months of going to their place, we decided to cancel the membership.

And to our surprise, it cannot be canceled. They explained that we paid for a one time product worth 1200 dollars and that it is actually the membership package. We have tried similar packages before for facial services and we were able to cancel those and save the cost for the remaining services.

We expected to pay more for the services that were already done since we are canceling the membership. But at least they should return the remaining credits of the membership package that we have not yet used.

For Masego Safari Spa Representatives or Owners

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