Worst Customer Service Ever - HerRoom.com
I received the wrong size of the item I ordered. I called but HerRoom was closed (M-F only). I read Returns instructions on website and used enclosed shipping label which was not prepaid.
When I called customer service on Monday I was treated very rudely and told that I should have called for a prepaid shipping label. No apologies for sending the wrong item, just mumblings about the manufacturer labeling the product erroneously. I was told that I would not be reimbursed shipping because I had “chosen to act on my own behalf” without notifying them of their mistake before returning the item.
I have since read so many other similar complaints about this company online, particularly regarding return refunds, that I’m just hoping I at least get my money back for the item I returned.
Comments About HerRoom.com Review: Worst Customer Service Ever
Most Viewed Complaints
Ally Auto Reviews
NuWave Oven Reviews
Recent Company Complaints
KD Enterprises Haverhill
4 My Kidz Movers
Marine Transport Logistics
ASR Mechanical Kansas City
Diddy’s Car Service
The Electrician Houston
Fairway Chevrolet Truck Mega Store
Certified Plumbing & Heating Saskatchewan
Juniper Hills Apartments
More HerRoom.com Complaints
Worst customer service ever
I have a carbon copy of the previous complaint. Their return policy is opaque at best and deceptive at worst...
What a scam.
This company delayed shipping my order a week, then refused to cancel the order before it had even been shipped....
DO NOT SHOP HERE AWFUL COMPANY
I am disgusted with Herroom and I have filed a complaint with the BBB and I have asked to have...
THIS COMPANY SCAMS!
This is the worst online retailer I have ever dealt with in my many years of online shopping. I bought...
DO NOT DEAL WITH THIS COMPANY
I ordered a bra & panty set as a gift. When it arrived, they sent the wrong size bra (30B;...
Shipped same shirt twice – won’t pay returns
I ordered a $44 shirt, and returned it at my expense. The shirt was sent to me again, charged to...
Deceptive Return Policy
Unfortunately, my bra did not fit and the 30 day easy return policy should be classified as deception in advertising....
Unresponsive & Dishonest
Hello Ms. Edmark: I have been a good customer with you for some time now. Recently, I received a couple...
Lots of Regrets using this company, $50.000
I bought 2 bras on March 13th. One didn’t fit. I tried it on, never removed the tags. I mailed...
Sports Bra rip off
Whatever you do, do not order any sports bras from Her Room.com. I have been a runner for 20 years....