Lied About A Returned Item Being Used/Marked -

Beware of HerRoom! I returned an item, untouched. I never even took it out of the package it was mailed in, because I tried one on in a store after ordering, and found their sizing methods to be way off.

HerRoom’s very terse and presumptive customer service rep claims the white bra I ordered is used or has a mark on it, so they refuse to accept the return or refund my money. There are no marks on the item sent back to me, but they refuse to accept it or refund the money.

The claim they used to refuse a refund is false. I will never do business with Her Room again!

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