This company is a scam. - Beauty & Truth
I ordered the Wrinkle Rewind and Oxygenius samples for a total of $9.90 on 6/24/2015 and I received them n 7/2/2015. On the invoice it stated that I would automatically be sent additional products that would be charged to my credit card. Because I did not want this to happend until I had thoroughly tried the products, on 7/3/2015 I mad several attempts to call the company bu t received only a fast busy signal. I had the phone number of the 3rd party company who handles shipping and was told to keep trying or send an email.
I finally go through to an automated system which told me I could cancel my account but would be shipped a discount product for $28.71. I wanted to cancel so I press 1 in the hopes of getting a voice. UnfortunatelyI immediately received an alert from my Visa that $28.71 was charged to my account. i have spoken with my Visa card bank and reported this as fraud.
On 7/4/2015 I was able to reach a customer service rep, named Karen, that my account was now closed and that I would not receive any other products but she would only give me a credit of $14.36 (1/2 of $28.71) and I had to return the samples at my expense in order to get the full refund. She claimed that the $28.71 was the discounted price and the $9.90 was shipping, which I vociferously disputed with her She also refused to put me through to a supervisor. I realized after that I was still out the $9.90 plus the additional postage.
I called again today 7/5/2015 and ended up with Karen again. She blabbed on that I could not speak to a supervisor and that I was beyond the 14 day. She also hung up on me. I did receive an email that $14.36 was being credited to my Visa and I did receive the RMA numbers for the return. I have not seen the credit of $14.36 on my credit card, and I don’t believe that I will actually receive it. I still want to get the additional credit for $14.35 and to not have to send the samples back.
At this moment I am out the price of the samples, $9.90, the $28.71, and whatever it costs to ship the samples back. I know others are out more than I am, but it’s the principle. I am also going to take the advice of another complainant and cancel my credit card to insure that I get no other charges from this scam company.
More Information Added BY: Ellen Walker ON: July 27, 2015
Additional complaint about Beauty and Truth
I must have made such a tirade on the phone that I was given a full credit of $28.71 and a return authorization to send back the samples which I did at the cost of $3.54 via USPS. However, I did not receive a credit to my Visa card. When I called Beauty and Truth, I was told that I would not receive a credit because those were shipping charges for the samples. I again got into a “discussion” with customer service where I told him that I was told to send them back. he still refused to give me the refund and kept saying “it’s a shipping charge, and we don’t refund shipping charges. I finally hung up on the Now, I’m only out the $9.90 plus my postage. All I can say is…DO NOT EVEN START TO DO ANY BUSINESS WITH BEAUTY AND TRUTH THEY ARE A SCAM. I was lucky to get my $28.71 back from them.
Comments About Beauty & Truth Review: This company is a scam.
Most Viewed Complaints
Great Plains Lending Reviews
Recent Company Complaints
KD Enterprises Haverhill
4 My Kidz Movers
Marine Transport Logistics
ASR Mechanical Kansas City
Diddy’s Car Service
The Electrician Houston
Fairway Chevrolet Truck Mega Store
Certified Plumbing & Heating Saskatchewan
Juniper Hills Apartments
More Beauty & Truth Complaints
THE UGLY TRUTH
Beauty & Truth Infomercial came up on the website. I feel so ridiculous that I peered at it. I called...
On Facebook I saw a eye and face serum that would take years off my life and it was a...
It’s a Lie!
I ordered the fine wrinkles for the price of shipping. I read the fine print which was, you have 18...
I ordered the free samples expecting at least two weeks to try the samples. At the end of one week...
I fell for the scam too
There are at least 100 other complaints about this company already, and mine is a similar story. I paid $4.95...
Shame on Facebook and Amazon for supporting a Scammer
You TRUST Facebook and Amazon to only present credible companies to their loyal members. Not true. Beauty & Truth has...
Beware of ads
As others, I ordered the trial discounted product. Within the 14 day trial period my account was debited $88.49 for...
Doesn’t Stand Behind “TRUTH”
I succumbed to the Beauty and Truth ad for a sample product for the cost of shipping. I cancelled my...
‘Beauty and Lies’ is much more accurate
When inquiring about my order, I was told 3 different stories. Disconnected 3 separate times over two days. I finally spoke...
I was SCAMMED!
I ordered “Trial” items from Beauty and Truth at a very low price. The two products were below $5.00 to...