False computer security - Avast

I have used Avast Internet Security for several years. Until recently, if the antivirus gave a false positive and mistakenly quarantined a file, I could go to the chest and remove it. Now they are claiming I need to pay extra to get a file back that their program mistakenly identified as infected.

I have complained, but they have failed to reply to my complaint. I would not recommend this product. Avast did not warn about this change in policy and I consider this nothing less than fraud.

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