Criminal Business Activitie - Verizon Wireless

Qiangfa Li (Li) has been with the service of Verizon wireless (Verzon) over 8 years.

Started on 10/28/2013, Verizon put on order of a device unknown to Li and charged over $100 to the account of Qiangfa Li. A fraud prevention team found it and notified Li. However, in the subsequent months, Verizon charged Li $10.28 each month for “equipment”, in addition to the regular monthly charge. Li spent quite much time each month to contact Verizon, required correction of the fraud. Its representatives acknowledged the fraud each time and put notices in its computer system, and promises not to have fraud again. But, the fraud continued and could not be stopped.

Li made it clear that unless Verizon clean up the fraudulent charges, the bills can’t be paid.
With no action with Verizon for three months, on 1/15/14, Li started to get wireless phone service from T Mobile. On the same day, Verizon stopped all its services but refused to transfer the phone number to T Mobile account.

On 1/25/14, Li filed a formal complaint with CCA (Customer Complaint Agency, www.consumercomplaintagency.org) and paid $25.00 for complaint ID#2096217663. But, as of today, Verizon has not responded to the complain.

On 2/3/14, Verizon sent a bill of $169.25. There was no single correction of the fraudulent charges of the previous months, and the monthly charge for “equipment” increased to $28.65.

More bizarre, on 3/18/14, Verizon wireless sent Li a bill of $656.69, added another $487.44 for “account charges and credits’, Very likely, the situation is, at certain level of the Verizon management, a group of people are determined to allow and encourage the fraudulent charges to continue to rob some even all its customers. As of this day, more than 105 customers filed complaints with CCA against Verizon, but Verizon does not care. Any government agency has teeth with the business criminal activities? Or, some legal actions must be taken to stop them to rob customers?

On 10/28/2013, Verizon put on order of a device unknown to Li and charged over $100 to the account of Qiangfa Li. Its fraud prevention team found it and notified Li. However, in the subsequent months, Verizon charged Li $10.28 each month for “equipment”, in addition to the regular monthly charge. Li spent quite much time each month to contact Verizon, required correction of fraud. Its representatives acknowledged the fraud each time and put notices in computer system, promises not to have fraud again. But, the fraud continued and could not be stopped.

With no action to correct its fraud from Verizon, on 1/15/14, Li switched to Tmobile. On 2/3/14, Verizon sent a bill $169.25 with no Correction.

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