Myself, my husband, my daughter and work - Steak N Shake
A couple of years ago, when my husband was eating at Steak N Shake, when e was eating sundae and he chewed something crunchy. He swallowed some then took a piece out of his mouth. He showed the waitress who told him it was crystalized ice cream. He decided to eat more but this time found another piece and it really WAS glass. There were other pieces in the sundae. He had a sore throat for several days from the first piece scratching it. They didn’t even compensate him for it.
When our work place goes to Steak and Shake for our order is messed up EVERY TIME and someone has to go back to get the order corrected so employees won’t go there anymore.
My daughter called Steak N Shake from her cell to place an order. She waited a few minutes at her house still on hold and then drove there. No one EVER came back to the phone for her entire trip there which was 20 minutes. She told them to hang up their phone because she had arrived there and decided not to place her order and was going elsewhere.
This week I went to the drive through because my grandsons wanted to go home and not go inside. I ordered a #2, #3, a frisco melt, small fry, sundae, and shake. We got the 2 drinks, and in a few minutes a small bag with all 3 sandwiches and ONE fry. I waited till they came back and finally was able to tell them that we were missing food. They gave me one more fry and I waited for the rest.
When the very young man opened the window I gave him my receipt and said that we never received the small fry, the shake or the sundae. It was like pulling teeth to get my full order and the line was so long behind me. I felt terrible.
I waited for 20 minutes for everything. No apologies. My order is usually incorrect when I get brave enough to go back. I love their foid , especially the shakes.
Tonight my daughter decided to try again. The person taking orders couldn’t hear her so my daughter spoke very loud. The female could NOT get anything correct that she was trying to order and told my daughter to place her order at the window. It took her 15 minutes to get to the window. She couldn’t get out of the line. When she got there she asked for the manager, told her a short version of what happened, manager apologized, my daughter said they weren’t going to order anything and they would get supper at Arbys.
PLEASE listen to our complaints Steak and Shake and FIX IT.
Steak N Shake – 2 N Sagamore Parkway Lafayette IN 47904 | 765-447-6091
Comments About Steak N Shake Review: Myself, my husband, my daughter and work
Recent Company Complaints
Jim’s Local Market
Munoz & Company
Caring Presence of Arizona
Clear Title and Escrow of Jackson
San Diego Rent A Car
One Stop Stores
Uniquely Yours Formalwear Boutique
3M Global Education
Speedy Tire & Service
More Steak N Shake Complaints
Steak ‘n Shake No. 543 – Poor Management Skills
On March 19, 2013, arriving at 8:00 pm with another couple, we experienced the following problems… 1) Upon ordering, our...
I stopped at the Steak and Shake on Fl 44 and I-75 in Wildwood. I have stopped there many times...
Here’s your check
My friend and I ordered drinks and food, and the waiter brought our drinks and the check. Later our Food...
On June 18, 2015, 8:40 pm, I took my family (6 adults, 2 Children) to the one on N933, South...
Man gets served cold food
Ok so my mom and I walk into the steak’n shake restaurant located at store number 716 here in colorado,...
Sit in line for nothing
Place my order at speaker, set in line for 45 min because after you turn the bin theres no way...
Bad Service and Food
On 2 different occasions we visited the Shake’n’Bake no 1271271 in Texarkana. The food was so back, the kids wouldn’t...
Cheated for $2.00
We ordered two reg hotdog sand. instead or fries we ordered a cup of chile at a .59 upgrade with...
Am I invisible?
When me and my family went, we ordered and waited and waited for an hour and 30 min.Both of the...
DON’T PLAY ME LIKE A FOOL
On Thursday evening, Nov. 19, 2015, my husband and I went to the Steak N Shake in Union City, GA,...