Product Return - Shell

I have my 83 year old Father who I was traveling with he’s a decorated military veterans I am his fiduciary and power of attorney he lives on a fixed income we were traveling and he lost his ear phones. So went into Shell gas mart purchased Gas for $66.00 and $13.00 snacks. Before I exited store, saw earphones so I purchased them.

Upon returning to car Dad found his between seat, decided to return which I was told no refunds very rudely; look at the sign, I said I did not see that sign nothing was open.

Very poor customer service was not even asked about an exchange I have a photo copy of receipt and will be disputing with bank this has really made a upsetting trip for me and my 83 year old Dad.

Shell – 9069 Grapevine Rd West Lebec, Ca 95342

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