Lousy Accounting And Customer Service! - Publisher’s Clearing House

Dear Mr. Goldberg:

To date I have not received any reply to my letter sent several weeks ago. I have had several conversations with your Customer Service Billing department and have still not been satisfied with the result. There is NO WAY to make sense out of the accounting documents they sent me and when I called neither Dan Correnti nor Emily Johnson were made available to talk with me!

There have been numerous issues with my account over that past several years. At one point someone had created 3 separate accounts where there should have been only one. Also, on several occasions you have sent me refunds for overpayment! Go Figure! I am still not sure that issue is resolved even after several phone calls. There should only be one account: Sonia E. Harden; Account: 01214034256.

Now they sent me two account statements one states that the balance due is $13.94 and the other with the same account number states the balance due is $253.50! Since Jan 2014 I have paid a total of $215.00. Total payment since July of 2010 = $1516.34! You are receiving payments on a regular basis and have NO ROOM FOR COMPLAINTS. That still does not reconcile the account. Not all of my payments appear on the statements! Some items are listed 4 times?! Who can make any sense out of this boondoggle of an account statement?

I trade with HSN, QVC, ShopHQ, Amazon, JCP, Macys and others. Perhaps you should consult with these other companies and adopt their logical accounting systems!!!??. I am always just billed once each month and never is my account charged a late fee unless my payment would be later which it never is. I pay you every month, one payment and I will not succumb to the cockamamy accounting system that you use. Why can you use the same accounting system that every other retailer uses?! This just leads to total confusion and extra work for your staff! What the heck is your CFO thinking? I have NEVER seen such a convoluted, confusing and suspect way of accounting!!! This is totally unacceptable and you must change the way you do business.

Shortly, I will be returning some items that did not meet my satisfaction. I expect any and all charges for those items to be credited to my account and in addition, for my time and trouble to attend to this matter any and all late fees are to be removed from my account and I expect YOU personally to see to this matter and also that you rethink and redesign your accounting system to match those of other commonly know retailers. I will continue to send you monthly payments as I have been doing for some years. In the future will not order any more items from you and any unshipped orders are to be cancelled immediately. Please send me only send me ONE monthly bill! Also, I will be posting reviews on BBB, Yelp, FaceBook, and other complaint sites.

Please share this letter with your CFO and fix you systems!

Please see the text of the previous letter, no reply to date. I expect it went into the circular file! That is NO WAY to treat a loyal customer who has over just the past 4 years always paid you! Where is YOUR loyalty to me?! To say that I am not happy is an understatement! You have a lot of work to do re customer service and better accounting practices.

Sincerely,

Sonia E. Harden
Account: 01214034256

Mr Andrew Goldberg – CEO Publishers Clearing House – 101 Winners Circle Port Washington, NY 11050

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Attn: Customer Service: Billing!
Publishers Clearing House
PO Box 6344
Harlan, IA 51593-1844

RE: Account: 01214034256

Dear PCH Billing:

There are several issues that need to be corrected on your part.

1. There should be only ONE account under the name: Sonia E Harden, 2097 Olivera Road Unit C, Concord, CA 94520!

2. Secondly, it seems that every payment that I have sent religiously to you every month is NOT being booked correctly. I use online banking and I do NOT send you silly coupon with the payment as it comes directly from my bank with the correct account number on the check. All that is necessary is to READ the account number and book the correct amount that is on the check.

3. Please reconcile every payment on the attached page and make sure all the payments have been credited to the correct account: 01214034256.

4. Please don’t send me any more stupid overdue payment notices for individual orders, it is a waste of your time and mine and your money!

5. I have checked my online banking information and checked that the payments go to the correct address and account number.

6. Please refund or credit any late payment charges booked to my account!

Your cooperations and service is appreciated as I am extremely busy to be bothered with doing someone else’s job. I have enough to do.

Sincerely,

Sonia E Harden

All Payments made to Account 01214034256

Status
Date
Payee Name
Amount
Payment Account
Scheduled
08/05/2014
PCH
$25.00

Paid
07/03/2014
PCH
$20.00

Paid
06/02/2014
PCH
$25.00

Paid
05/02/2014
PCH
$15.00

Paid
04/04/2014
PCH
$40.00

Paid
03/03/2014
PCH
$15.00

Paid
02/03/2014
PCH
$20.00

Paid
01/02/2014
PCH
$25.00

Paid
12/02/2013
PCH
$25.00

Paid
11/01/2013
PCH
$35.00

Paid
08/29/2013
PCH
$25.00

Paid
06/03/2013
PCH
$75.00

Paid
05/01/2013
PCH
$75.00

Paid
04/19/2013
PCH
$20.39

Paid
04/01/2013
PCH
$75.00

Paid
02/28/2013
PCH
$50.00

Paid
01/24/2013
PCH
$50.00

Paid
01/02/2013
PCH
$100.00

Paid
12/03/2012
PCH
$150.00

Paid
11/02/2012
PCH
$75.00

Paid
10/01/2012
PCH
$75.00

Paid
09/04/2012
PCH
$75.00

Paid
08/03/2012
PCH
$25.00

Paid
05/01/2012
PCH
$75.19

Paid
04/10/2012
PCH
$110.00

Paid
02/23/2012
PCH
$76.85

Paid
01/13/2012
PCH
$19.95

Paid
12/02/2011
PCH
$35.00

Paid
11/01/2011
PCH
$20.12

Paid
10/03/2011
PCH
$27.94

Paid
09/02/2011
PCH
$17.95

Paid
07/09/2010
PCH
$17.95

Total Payments

$1,516.34

You have no reason to complain about my paying for what I order!

S. Harden

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