I have no statements from Seterus! - Seterus

My loan was transferred to Seterus by Citi Mortgage as of October 15th 2014 soon after filing for Bankruptcy. Seterus claims to have no documents from Citi Mortgage on my loan.

I have been paying Seterus my monthly mortgage payments to avoid them trying to make me default on my payments. I have absolutely no statements on my loan. The welcome package received by Seterus last week is nothing but a pamphlet explaining the charges for late fees and etc. That’s it!

I have filed a complaint with the Consumer Financial Bureau and also with The consumer complaint agency. They have yet to respond to them. I am keeping track of my payments and recording everything.

I recently received a letter from Seterus stating that I am short on my escrow account by $3000.00. How can that be? I am up to date on my payments. How can I possibly be short?

I also mailed a certified letter to them asking them to explain how this is possible. Where are my bank statements????

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