MLB Unauthorized Charges - DIRECTV
Mr. John Malone
Chairman of DirecTV
2230 East Imperial Avenue
El Segundo, CA 90245
Subject: Customer 18911659
Dear Mr. Malone:
I really do expect an answer to this letter but I need to complain to someone about your abusive billing policies. I have been a customer for many years. I have always used a direct withdrawal from my bank account to pay my bill. Consequently I do not always monitor the bill. But last week I need to submit two months of TV service on a loan application. I happened to notice a charge on the bill that I didn’t recognize authorizing.
This charge was for 6 monthly payments for the MLB package. I immediately called and was told about your policy (a very nice business model by the way—wish I could figure out a way to implement something like that in my business).
It appears that I receive this program for several months’ compliments of DirecTV. At the end of that period this service automatically renews.
That is what happened—I was being charged 6 monthly payments of $32.99 without my authorization. So I called to cancel. I was told that it was too late to cancel! I would have cancelled earlier had I known I was receiving this program. We are not baseball fans and have never watched a baseball game. So I do not know how I was supposed to know that this program was added to my bill. After several phone calls, I was given a $25 credit. Whoopee!
I was also told that I will have another “opportunity” in the fall to enjoy a NFL package. So I will need to go through this same process again.
I really do feel that your company is engaging in deceptive billing practices. As a consumer I have no protection. I need to keep a credit card on file or authorize a direct debit from my bank account. I have no problem with this; however, I do not think you should be allowed to engage in this practice of making unauthorized charges to my account.
Comments About DIRECTV Review: MLB Unauthorized Charges
Most Viewed Complaints
Sharis Berries Reviews
Ally Auto Reviews
Recent Company Complaints
KD Enterprises Haverhill
4 My Kidz Movers
Marine Transport Logistics
ASR Mechanical Kansas City
Diddy’s Car Service
The Electrician Houston
Fairway Chevrolet Truck Mega Store
Certified Plumbing & Heating Saskatchewan
Juniper Hills Apartments
More DIRECTV Complaints
Doesn’t live up to promises
Upon signing up with DIRECTV, an agent promised me a $200 visa prepaid card upon signing up for twenty four...
DirecTV took the money from my child support
I cancelled Direct Tv in February because I was moving and I couldn’t transfer my services because trees would be...
Bait & Switch
Received “Exclusive Invitation” from Directv, cheesy personalized envelope from Chris Thomas, V.P. Customer Relations, offering good deals, free premiums for...
Beware of Direct TV
This is what happened : like six months ago direct tv activated service without it letting me know first i...
Told me no cancellation fee but emailed me a $300 bill
Cancelled my account and woman who helped me said that there would be no $0 cancellation fee. She said that...
I was told when i signed up on the phone i can get direct tv for $24.99 a month and...
DirecTV how to WIN against their lies and Credit Card Fraud
I signed with Direct TV and it was a nightmare. I had 3 techs come out and did at least...
Untrustworthy and dishonest
We have an older home and when we went back to DirecTv 2 years ago they were not willing to...
Ordered an installation at my house without authorization
I had been a customer of DirecTV for quite a while (around 10 years). I recently disconnected the service to...
Potential Directv Customers Beware
Thursday night, June 20, 2013–prime time–my tv screen blacks out telling me there’s a hardware error on my receiver and...