Defective Dryer Drum – Company Refuses to Acknowledge/Repair - Samsung
About 2.5 years ago, I purchased a Samsung dryer (model # DV350AEW/XAA). Recently, it began making a noise which sounded like sneakers knocking around inside of it. I assure you, we don’t wash and dry our sneakers! We discovered, when clothing got snagged, that the dryer drum had come apart at the welding and had a large crack. After some internet research, I found that this is most certainly not an issue related to normal use or ordinary wear and tear. It is a defect, complained of by hundreds of Samsung customers (regarding multiple different dryer models). Samsung has refused to repair my dryer without me incurring either the expense of the labor or the parts, and my portion of the charges would be almost as much as just buying a new dryer.
I would strongly encourage all of you to avoid purchasing any products from Samsung. They will sell you appliances and electronics which are of poor quality, are defectively manufactured, and which will cost you FAR more than you should spend on something that will need to be discarded after a couple of years of completely ordinary use.
After several weeks of stringing you along, they will make it clear to you – the customer – that your satisfaction is unimportant to them, and that they have no intention of standing behind their products or their brand. They will also (rudely) make sure that you feel as though you are a waste of their precious time and energy, and they will flatly tell you that they don’t mind losing customers and garnering negative publicity based on their poor customer relations and failure to recall a product which is clearly defective.
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