This is a rip off. Do not use them. - ViaSat
I purchased Exede Internet for a weekend home in the country about 6 months ago. It was the only way to get high speed internet to my house. They have a data usage planning meter on their website that tests to see if your normal usage will fit within their data usage parameters.
Each billing month, after the first or second weekend at our house, we received notices from Exede that we had exceeded our data usage allotment.
I spent several hours each time on the phone with their technicians trying to figure out how we were going over the allotment.
Turned out that the several hours or streaming music each weekend popped us over the monthly allotment. We did not even try streaming video since we know that sucks data.
Their usage tool is a sham and then, if you find that you are going over the allotment every month, they do not allow you to cancel without the 2 year cancellation policy coming into play. Now they want $200+ to cancel a service that (a) I sincerely tried to make work and (b) where they do not tell the truth on their website about data usage.
This is a rip off. Do not use them.
Comments About ViaSat Review: This is a rip off. Do not use them.
Most Viewed Complaints
Ally Auto Reviews
Great Plains Lending Reviews
Recent Company Complaints
KD Enterprises Haverhill
4 My Kidz Movers
Marine Transport Logistics
ASR Mechanical Kansas City
Diddy’s Car Service
The Electrician Houston
Fairway Chevrolet Truck Mega Store
Certified Plumbing & Heating Saskatchewan
Juniper Hills Apartments
More ViaSat Complaints
Most unprofessional ISP ever
I was in a conference call with a client who was using ViaSat. They refused to discuss the issue we...
EXEDE WILDBLUE INTERNET OR VIASAT
We bought a house in December of 2014. We called our current cable provider (Direct TV) to cancel our service...
Hate Exede – Charges After Hardware is Returned & Expensive Slow Service!
I had the worst experience with Exede! I would NEVER recommend it to anyone!!!! They never told me that I...
Charging My Cc-router Not Even Used Anymore
Living in a rural area, I responded to a sign indicating ‘fast’ internet service via Murphy Communications. This company went...
When I signed up with Direct TV, AT&T internet wasn’t available in my area…I was told that WildBlue/Exede company would...
Stay Far Far Away From These Smooth-talking Criminals!
It’s been a complete nightmare, and I thought it was over 5 days ago…but I see it’s only just begun…...
Theives. They are all very rude.
It’s been over 6 months since I cancelled service with Viasat. It’s been over 6 months that I am trying...
ViaSat Exede and WildBlue Satellite Internet
Exede and WildBlue high-speed Internet services are provided by ViaSat install at our residence. When the contracted installer was at...
Steer Clear Of Viasat, Exede Internet, Exede Voice – The Worst Service Ever!
This has been the worst experience i have ever encountered for internet and home phone service. Here is my complaint...
By Far The Worst Service Of Any Kind I Have Ever Encountered
We signed up for this internet through DirecTV (another terrible company) and found out the day it was installed that...