This is a rip off. Do not use them. - ViaSat

I purchased Exede Internet for a weekend home in the country about 6 months ago. It was the only way to get high speed internet to my house. They have a data usage planning meter on their website that tests to see if your normal usage will fit within their data usage parameters.

Each billing month, after the first or second weekend at our house, we received notices from Exede that we had exceeded our data usage allotment.

I spent several hours each time on the phone with their technicians trying to figure out how we were going over the allotment.

Turned out that the several hours or streaming music each weekend popped us over the monthly allotment. We did not even try streaming video since we know that sucks data.

Their usage tool is a sham and then, if you find that you are going over the allotment every month, they do not allow you to cancel without the 2 year cancellation policy coming into play. Now they want $200+ to cancel a service that (a) I sincerely tried to make work and (b) where they do not tell the truth on their website about data usage.

This is a rip off. Do not use them.

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8 Comments on "This is a rip off. Do not use them."

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Paying $70/Mo. for 12Mbps Dnld and 3Mbps Upld on days I can even get connected 2.1 / .5 is about as good as it gets. At least I can’t go over my cap, it’d take more than a month LOL. Called and talked to tech support and the lady said they were going to “do some things” on their end and if it didn’t pick up in 3-4 hours call them back. It didn’t and we did and the man we talked to that time said “you have congestion” so I said “what you really mean is you sold more… Read more »
It really is strange to read all the complaints about data cap problems,, the pricing of the service is determined by what data plan that you chose to buy so I hardly think that most people could get very far into the purchase process without knowing just what they are buying and for how much that it will cost. Estimates of exactly what a Gb of data is are available all over the internet. The trouble seems to be a lack of communication between hungry sales people and eager customers,, with a healthy dose of single minded installers. After all… Read more »


Sounds like you don’t have excede but you know all about it.

They suck you in and drop out your service when you excede your limit. I checked there free time speed 12:01 was 5.3 mbs. Long way from 12.mbs. LOL so they of course going to LIE. Start a boycott and run there a***s off your property. I pay 60.00 a month for 10 gb plan. They now offer 39.99 a month for the same. B*****d business tactics. So I will send them down the road a post for any sucker that wants to find out 2-Late. Also rarely do they keep speeds as you paid for. Go to “” Ookla… Read more »
I was given an appointment date of 4/4/2014 for installation of internet and phone services. The tech. came out installed the satellite dish, connected the modem and left. But before leaving he stated I had to purchase a router for use of my printer and computer. I also asked him about a phone box inside my garage from another phone his reply was you don’t need it and unplugged it. Approximately two hours later I did not have phone services. I purchased a router the same day and I still could not get the internet service. I called exede from… Read more »
Yeah, we are currently using exede internet and I feel we have been lied to and scammed, when we told them that we streamed netflix daily they said that the 10G plan would be just fine… It was used up in just 2 days. We also never actually got to see or sign a contract when signing up for them and we were told we had a 30 day window to cancel our service free of charge, but when we tried to cancel it the next week we were told we had to pay the cancellation fee anyway and that… Read more »

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