Poor Motel Niagara Falls NY - Super 8 Hotels

Lodgers beware!!! My husband and I received extremely poor customer service and we did not even stay at the motel?? I booked a room at the Super8 motel in Niagara Falls, NY and a few hours later we had a family emergency. Called the motel to see if we could move the reservation to the next night and offered to pay any fees for transferring or upgrading to a different weekday. I was very abusively and abruptly told NO there are no cancellations or changes to a reservation.

Proceeded to call EXPEDIA to see if there was something that they could do? They said it was no problem if the motel was willing to change or cancel, it was not a problem. They put me on hold and called the motel, they were also told NO.

The management at this motel were very awful and I cannot think of a time that I have ever experienced such AWFUL service. This motel was unwilling to help us in anyway and after read terrible reviews about the quality of the rooms and service, etc, or choice was okay.

Save yourself the disappointment, book at the HOLIDAY INN.

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