Frustration with Ocwen - Ocwen
My loan was recently sold to Ocwen from Homeward Residential right in the middle of going through a modification with Homeward. I received the transfer letter 2 weeks before the transfer went into effect and of course, just received the letter of modification from Homeward. Just as i received the modification approval letter from Homeward, they no longer wanted to take my calls. I think that Homeward knew that they were selling my mortgage and just put a number down just to say that they gave me a modification and it did not save me any money from my original loan.
I tried calling Ocwen inquiring about the modification from Homeward and it took Ocwen 3 weeks to get my information in the “system”. since Ocwen didn’t show the modification from Homeward, they offered to start up a new modification. I went ahead with it since I was not happy with the mod from Homeward.
It has now been 1 1/2 months since submitting my “correct” documents to Ocwen and i’m still waiting on a response from Ocwen for a mod. I keep getting the run around from the relationship manager and cust service reps. They do not have any supervisors available to speak to. In the meantime, they keep calling me to collect money for payment. They even told me that I should take out my 401K in order to pay them.
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