The sampler scam by Diamond Resorts International - Diamond Resorts International

We attended a supposedly 90 minute sales pitch in sedona with our infant on 2/16/13, it ended up lasting over 4 hours, during which my son was screaming to eat and sleep towards the end. my wife went to put him down for sleep, then they said she had to come back or we couldn’t get our gift or sign up for anything to finish the presentation.

we ended up being sold a sampler package which was misrepresented to us, we were told it would be enough points for several trips to Hawaii, which in reality its good for maybe one, if there is actual availability, that it would save a quote for a low points package and the incentives we were offered to sign up for it and that the amount for the sampler would go towards the the purchase of that point package, which it doesn’t, its only if you sign up for a minimum of 7500 points which is 45,000 dollars.

You also have to attend a 60 minute sales pitch every time you use the points that has to be attended by both of us, which never was explained to us, we were also told we could use this to get vacations for our family members , which we can’t because again it has to be me and my wife signing up to attend that 60 minute sales pitch each time.

You also only have 18 months to use the points which wasn’t explained either, considering we plan on having another child before then, which we told them as well, there is no way we could use them.

We attempted to return the package less than 12 hours later, which they refused, so we called both the sales office in sedona and corporate and they informed us we have no right to cancel and they expect payment

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We purchased the Sampler this year In Virginia Beach Through Diamond Resorts. We were told at the time we could book at any of the properties in Diamond’s catalog And If We Had Any Questions About The Sampler Program, Call Or E-Mail The Sampler Mgr In Va. Beach. This turned out to be a lie, as we later learned we were limited to certain properties only. Attempted Calling And Sent E-Mail To Opt Out Of Program And They Never Responded. Still Waiting For Sampler Mgr To Contact Me. It Has Been Since August 2017.

We have purchased two 15,000-point Silver Samplers from DRI, and they worked well for us. Good value received for the money spent We used our samplers for 6 nights at Avila Beach, 6 nights at Lake Tahoe, and 17 nights at the Ka’anapali Beach Club on Maui. The sampler contract does say you must use your points within 18 months, but they told us that could be extended…and they did so for us for our Maui stay. Our experience says that if you pay attention to the details, DRI’s Silver Samplers can be a decent buy.

Total scam. Yes I got screwed and I fell for this garbage. Stay away from this company and the sampler program. They do not give you full disclosure and they make you sign a paper saying that you understand the presentation but they dont tell you its part of the sampler program as well. The sampler program has blackout dates and too many restrictions. They say you can use the points for flights as well and that was a lie. When we decided to use our points, we were told we had to go to another 60 minute presentation and… Read more »
We purchased the Sampler last year. We were told at the time we could book at any of the properties in Diamond’s catalog. This turned out to be lie #1, as we later learned we were limited to about 20 properties. We were also told that the Sampler package was good for 18 months, but since you can book 12 months out, it was essentially good for 2 and a half years. This turned out to be lie #2. When I called to book, I was told that our travel had to be wrapped up within the 18 months from… Read more »
They did the same thing to us. My situation is sooo much worse though. I was a Monarch Grand Vacations owner which went bankrupt and bought out by Diamond. Now, I am not a diamond owner (thank God) however, they have been trying to get us to switch to them since they now own Monarch (which means having to start all over after my ownership was already paid off with Monarch). If we don’t switch to them, they say that our assessments would increase so significantly due to limited Monarch members and are trying to scare us into converting our… Read more »

I attended two presentations actually and informed them as much before the second session but they didn’t care. Total offer four free nights, $100 gift certificate, a pizza coupon. We did not buy and have been told that if we want the free nights we have to return the $100. The presentations were brutal. I never used the pizza coupon and offered to return that instead. No reply. Avoid this company.

I regret that I fell into the trap of Diamond Resorts sales person. I hope there is a class lawsuit.

This exact same situation happened to us; almost identical. I have filed BBB complaint but to no avail. What are our options? How can these people still be in business?

Started out about 25 yrs ago with Sunterra. Switched to points & have been with Diamond Resorts for a long time. Are now Platinum members & couldn’t be happier. The maintenance fees are getting a little out of hand but over all,love it.

Typical shabby treatment from Diamond Resorts International. Been there. I feel your pain. Stay away from these people!


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