Brian L Roberts CEO COMCAST XFINITY - Xfinity Comcast
Brian L Roberts is in VIOLATION of FCC Rules & Regulations in PIERCE COUNTY WASHINGTON
Started complaining two years ago about DIGITAL DISTORTION on multiple channels.
In two years COMCAST has never delivered the SERVICES they have contracted with us for. The channels are not available or distorted digitally each and every night. We call to complain and they tell us it is a POWER OUTAGE that has been going on for two years. This is an excuse because they for some reason do not want to send a repair technician to fix the problems.
The Problems are not with our equipment because we have all different types of devices and they all fail at providing acceptable television reception. Further we were never notified in advance of any power outages that COMCAST is required to follow by the FCC Rules / regulations.
I need the financial channel and have lost a great deal of money not being able to follow the markets because of digital distortion.
I complained on 1-13-2013 and have asked for a repair technician which they have refused to send.
We have no idea why the customer service is so bad but what we want to know is how can they bill for services that are not being delivered. We need our bill audited and we need a refund for the last two years because they have not provided the services that they agreed to.
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