No cancellation fee? -

On 15 Dec 12 I made a reservation at the Virgin River Casino in Mesquite, Nevada, through the “Hotel-and” website. The reservation was for one night on 20 Dec 12. Their reservations website advertised “NO CANCELLATION FEE” with out giving any specifics. Due to the current weather conditions we changed our travel plans.

However, after I made the cancellation I was advised that I would be charged a 1 night penalty since I made the cancellation after 12:00 AM on 18 Dec 2012. I find this practice highly unfair, especially since the penalty does not appear on the cancellation form as a warning prior to completing the action, only afterwards.

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