CoolHandle Web Hosting Ratings and Customer Reports
Total Reported Consumer Losses:
Average Reported Loss Per Consumer:
Average Rating: 1.00
Based On: 3
Reviews / Complaints
Number Of Comments: 13 commentsView / Write Comments ↓
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Most Recent Complaint
CoolHandle Web Hosting dba Mobile Money Code
I signed up for Greg Anderson’s “Mobile Money Code” program on 05/15/2013 after viewing a video. I paid $50.42 for the basic membership, $262.80 for the web hosting services of CoolHandle and another $217.15 to CoolHandle for a pre-made website. The written guarantee states that subscribers may cancel their services within 60 days and receive a full refund. I cancelled my subscription per the step-by-step instructions at http://www.coolhandle.com/how-to-cancel/ on 06/13/2013.
I received a confirmation e-mail from Adam Rassi of CoolHandle Hosting.
I’ve have called the toll free customer service number, (866) 200-2828, 6 different times over the last month to ask for status on my refunds. Each time, I am told that the representative will escalate my status request to the billing dept. Each time I receive an e-mail from email@example.com stating that I can get the status of my refund request at https://support.coolhandle.com/index.php?_m=tickets&_a=viewticket&ticketid=159501.
When I click on the link I’m taken to a page of the coolhandle website and greeted with the error message “ERROR: You need to log in before you can view this page. Please log in using your e-mail address and password.” I click on the Client Area and login using my e-mail and password. I’m logged into my account page, but there is no link to check the status of open tickets. If I click on the link in my e-mail again, I get the same error message.
It is now 07/26/2013 and I still have no refunds or status! CoolHandle Hosting is black hole!
THEY ARE A FRAUD!!! They are not registered with the Better Business Bureau and other than stating that they are based out of Los Angeles, CA there is no information available on them! I too am thinking of filing a class action law suit!