CoolHandle Web Hosting Reviews and Complaints by Consumers and Customers SnapShot

Last Updated On: March 25, 2015

CoolHandle Web Hosting Corporate Contact

Business Name: CoolHandle Ltd
Corporate Address:
600 W 7th St Ste 510
Los Angeles, California USA

Customer Service Contacts

Corp Phone Number: 866-200-2828
Corp Email:
Company Contact: Adam Rassi - Owner
Corp Website:

CoolHandle Web Hosting Customer Ratings and Reports

Customer Ratings

Average Rating: 1.00 out of 5
Based On: 15 Reviews
Number Of Comments: 20

Consumer Loss Reports

Reported Losses: $3,321.20
Average Reported Losses: $221.41

Latest CoolHandle Web Hosting Complaint

Is CoolHandle Web Hosting a Rip Off, Fraud or Have They Scammed You? WARN OTHER CONSUMERS By Sharing

Category: Website Domain Hosting Services Directory ListingCoolHandle Ltd Listing

Refund Scam

I received an email from “push button communications”, so I decided to look into it. Got through the video, and was directed to the purchase form that very clearly stated a “Full Money Back” return policy within 30 days of signing up. The video mentioned absolutely nothing about web hosting, which I was happy about since I want nothing to do with a web hosting sight. I decided to try it out and felt secure knowing that if for any reason I was not happy I could get a full refund.

As soon as I entered my credit card information, a website called Coolhandle Hosting came up. I had no idea who this was They thanked me for my purchase, and informed me that their experts were setting up my very own personal website. They asked me what I would like my website to be about, and at that point I tried to cancel. I submitted ticket after ticket and have had absolutely no response by email, and when I tried many times to call the number listed, I got a ringtone, followed by a busy signal.

There is no other way to get in touch with these people. I was pleasant at first, but after many submitted tickets and no response, I became irate and have threatened legal action, exposure on the internet, and in desperation even went as far as threatening suicide over the loss of money which I explained to them that I could not afford to lose.

Still nothing.

I am extremely upset that I was overdrawn on my credit card, and there was more money withdrawn from that card than was originally authorized. What angers me is the fact that the purchase form with the 30 day refund policy did not mention CoolHandle Hosting, but once submitted, they are the ones taking my money, and after they have done that, they inform you that they do not give refunds.

As far as I am concerned this is Fraud. They also inform you that if you have already submitted a cancellation request that you should not submit any more because it will only delay the process, and they will only shut down your website that they have created, but won’t give back your money. I let them know that I will not stop hounding them until I have received a Full Refund.

25 Most Recent CoolHandle Web Hosting Complaints

More About CoolHandle Web Hosting

Related Complaint: Mobile Money Code
Parent Company:
CoolHandle Ltd
5 Bromet Close
Watford, Hertfordshire, UK WD17 4LP

Consumer Comments For CoolHandle Web Hosting


  • Cool Handle is a total crook! I signed up for a month at $14.75 and they took $277.75 out of my account, and of course, won’t give me back a penny! They are located outside of the U.S. and you can’t get your money back. That’s obviously what they have planned. The are a bunch of rotten scumbag liars and thieves! Don’t ever give them a dime, because they will steal a lot more, and you will be screwed!

  • FYI, after filing complaint with BBB, finally got money back

  • See my comment above (Dale Winders)…I’m all for joining a class action lawsuit. Count me in!

  • Today is 4/15/14. I’m having the exact same problem with not refunding my $262.80 as promised on their website. I cancelled ten days after I was billed and now it’s been over a month. I’ve talked to the cancellation department several times and they always tell me there is NO WAY to reach the refund department except through the support ticket system. The lady today assured me that they will be responding to me soon and I told her that is absolutely NOT true. They have never responded to me except with the automatic email response when I submitted my original cancellation over a month ago. Adam, if you’re reading this, my Invoice number is 999647446 charged to my credit card on 3/3/14. I have never got a response from Adam or anyone else about this refund I’m owed.

    • I’m in the same shoes as you’re. I’m pretty sure i can take a legal action against them. One address they have is in Florida, one in Los Angeles. You can contact me –

  • coolhandle bryan tx ,paid,$235.06, $16.18, $32.42, on 3-02-14
    They me on a merry go around of e-mails to renew your passwords
    you cant talk to them , you get nothing I JUST WANT MY MONEY LIKE THEY SAID YOU WOULD GET A REFUND .

    • when I signed up it was suppose to be way less but it ended up costing me more than I expected and the funny thing is I could not get the DNS to work right so I also picked up the Cloudflare and with that it seemed to help get the things in order. Once they set up your web site before it will work you need to go in a verify some things and you must set up that Cpanel and after that its a wizard that will walk you through every little thing I was really hot at them because it seemed like they too forever but it was because it is a lot of technolo stuff and I realize that after I wrote them several emails telling them I was not happy with service and I wanted it fixed. You see when I was waiting for them to put my site up I read everything I could at there site including the Knowledgebase and that is where it explains that you will only get so much back from them because of the fact that they have to pay to have your site done for you and it explains pretty much they stand on all levels you should all read that before you get pissed and ask for your money back because your not going to get as much as you think back it really is cheap to have them do this for you and if you give it time it dose work I have a friend who’s site is really bringing in cash I would tell you the address but we are not allowed to send people to our site just to cliick on our stuff its like tabue and they frown on it because that is how you get paid every time a person go’s to where your site is and they click on the other apps that is where you get your commission from just bringing them to look weather they buy or not you are generated money yeah its is weird how it works and in plain english its nothing like what any of those hosting guru’s said which really sucks you know? What gets me is they all swear that there is so much support and no they are crazy when you put in a ticket yes they do get back to you by the next day but you have to put the Id and the code on it and then they answer exactly what you ask and it even let’s you decide weather it is a General Billing Techno and so forth they are a really good company if you understand what they do and what your part and they lie there is more for you to have to do than what they say ok its not just really simple that is snow ball bs.
      I hope your issue is taken care of if not go through the knowledgebase on there site you will learn a lot
      and don’t be afraid to do the tutorials it can help you explain what they do and what you do and what your server dose and they are not the server most the time its either Google or Yahoo. I hope this helped .

      Angel9Whisper 06/13/2014

  • I’ll join that class action if someone starts it, I just got a free site built from them through Profit with Michael and the site is hideous, I wouldn’t want my mother to see it, The support just goes around in circles and never answers your questions. I called support and got a non english speaking person I could not under stand to ask if they were affiliated to Michael and they gave me a mail address that goes to error when you try to contact it. This Michael says on his site he’s going to help you every step of the way. I’m not tech savy by no means but this is scam scam scam to me. Is there a Michael , who is Michael , and where’s my $100 for trying the site. After you pay you get to read the terms and conditions that give you a 30 day refund but they want an additional $100 early termination fee for setting up the free site. Rite off the bat they stuck me with a $14.90 domain fee I was unaware of and $29.95 for hosting when Michaels site said it would be $29.00.Countless support tickets just to get a tell nothing response to your questions. This is just bad business.

  • do the coolhandle hosting are best and do like i see on youtube

  • I have had the exact same experience with Cool Handle as Lawrence. I have called and emailed and nothing seems to work. I just got off the phone with them and was told that someone would email me in the next 24 hours. I don’t want emails I want my money back.

  • Dear Adam R. I have sent you countless emails and tried several phone calls to get through to you and yet all I get is a new ticket and no information. Why is that? I simply want a refund for my 358$ and I know I am due a refund as I have never even so much as logged into your site, nor will I ever. I have tried to be polite at times and give you a chance to refund and you still act as though you don’t know anything about it. I am on the verge of hiring a lawyer or going to a tv station to air my grievances about you and your company. I have every email ever sent to you and every phone call has been recorded.. I think they would like to know how you cheat the already poor people of America.. I don’t know how else to get it through to you that I want my money back and you had no right to take it to begin with. RWV-508967

  • I have been trying since Monday May 6 2013 to get a refund, nothing has happened and nobody responds. I have sent so many emails that I’m clogging up my folders and still nobody responds. I have talked to countless people and turned in my refund ticket atleast 50 times..(RWV- 508967) and the act as though they dont have it.. its’ 358$ that we need because I am unemployed at this time. I am at my wits end and ready to contact my lawyer or a television channel so they can air what fakes and frauds these people are. No matter who I talk to I get a different answer and they just make a different ticket which I then get told will slow things down even more.. I am tired of all this and only want my money back and to never hear of this company again..

  • This company needs a class action lawsuit. If we can get all those who have not been refunded, we can take them to court and sue, not only for what they owe us, but also for false advertising, false claims, etc. The law suit would way more then they owe us.

    • I am with you a hundred and ten percent. This company needs taken down and I’m tired of waiting to get a reply from them. Now they act as though they don’t know who I am. I have every email I ever sent them and phone calls to.. all saved and ready to present to a lawyer.. whenever you are ready..


    I’ve also been TRYING to get a refund since September 17, 2012 and haven’t gotten it yet!! That’s $358 and I’m in desperate need of that money since we have a 1 year old!! I’m to the point of getting a lawyer. I’ve done EVERYTHING they’ve asked a DOZEN tines and still nothing from billing! Please help!

    • I mistakenly hit my button and knew it was wrong so I called moments after to cancel and they said it would take five to seven days to get a refund and its been over a week and now they act as though they don’t know who I am or that I have a refund ticket already turned in .. I have sent emails and dozens of phone calls and still nothing.. I need my money as I am on unemployment for the moment.. they quite literally stole from my account.. I think we need to get a lawsuit going for those of us who have been cheated.. seems to be quite a few of us out there..

  • my name is Bonnie Bagby i’ve been waiting for a refund for almost two months i’ve reply the billing part of coolhandle quit responds to all replys

  • Hello lawrence,

    My name is Adam and I work for We received your cancellation request and responded to it on the same day that you sent it, August 16, 2012. In our response we asked you to confirm your request. You were charge this month since we did not hear back from you. We have terminated those services and issued you a refund in the amount of $94.78 for the charge posted on September 16, 2012. Please let us know if you have any other questions.


    Adam R.

    • I have sent you several request to cancel services.. mind you that I never used anything from you.. and still you do not refund my money.. I am due a total refund but instead of just doing it you and your people act as though you don’t know who I am. Well I am tired of having to call and speak to people who can do nothing and know even less.. I have kept any and all email and phone calls from and to you and your company requesting a refund of the money you had no right to take to begin with since I cancel a moment after pushing the button.. In case you have forgotten my ticket number is RWV 508967 and my name is Cathy Dominick..


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