DX.com Complaints, Reviews, Scam and Fraud Reports

DX.com Profile

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Corporate Information

Business Name: DealExtreme
Category: Electronics Websites
Complaint Directory: View Listing
Corporate Address: Room 225-226 Block B Focal Industrial Centre 21 Man Lok st
Hung Hom, Hong Kong China

Phone Number: +86 1371-4039-173
Email: dx.abuse@gmail.com
Website:
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Ratings Damage Reports For DX.com

Customer Loss Data

Total Reported Consumer Losses:
$150.84

Average Reported Loss Per Consumer:
$21.55

Consumer Ratings Data

Average Rating: 1.00 of 5
Based On: 7 Reviews / Complaints
Number Of Comments: 1 comment

Most Recent Complaint About DX.com

Awful

Here is why dx.com is AWFUL

***STEP 1***
Order #: 140322001031419645
Request: Cancel Unshipped Order/Items for Refund/Store Credit
Status: Waiting for processing
Ticket number: A117C41DC68F4D7A9A0736BDAD476566
Date Received: 4/8/2014 10:45:21 AM (UTC)
Description: My order has still not been shipped after 14 days

***STEP 2***
4/9/2014 9:26:26 AM (UTC) Annie_yu [Request]
Dear customer,
We sincerely apologize for the inconvenience that we have brought you.
After checking, only one item—sku 270550 in your order is still out of stock and hasn’t been shipped out now.
For your convenience, would you like to save the money of this item into the Store Credit from your DX account for your use in your coming order?
Looking forward to serving you in the near future!
Your sincerely,
Annie

***STEP 3***
4/9/2014 10:09:26 AM (UTC) Customer [Response]
No I wouldn’t like to save money as credit. I demand full refund as soon as possible please.

***STEP 4 (E-mail notification from dx.com)***
We’re glad to inform you that your order 140322001031419645 has just been fulfilled and shipped on [ Wednesday, 09 April 2014 15:33 ].It’s now on the way to your destination.

***STEP 5***
2014-4-9 16:24:3 (UTC)Customer[Infomation]
I can not possibly accept your shipment after I requested a cancellation. I have already got the items, which you couldn’t ship for 14 days, from somewhere else. When I demand the full refund, you are able to ship the items somehow! How convenient for you! I have every right to get my full refund and I will enforce every possible way. That’s it, I’m so done with dx.com.

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User Thoughts About DX.com

One thought on “DX.com

  1. I AM REALLY ANNOYED FROM THAT SITE I ordered a shipment since 14-11-2013 and yet I didn't get it and they last talk to me on 20-01-2014