DX.com Complaints, Reviews, Scam and Fraud Reports
Corporate InformationBusiness Name: DealExtreme
Category: Electronics Websites
Complaint Directory: View Listing
Corporate Address: Room 225-226 Block B Focal Industrial Centre 21 Man Lok st
Hung Hom, Hong Kong China
Phone Number: +86 1371-4039-173
Customer Loss DataTotal Reported Consumer Losses:
Average Reported Loss Per Consumer:
Consumer Ratings DataAverage Rating: 1.00 of 5
Based On: 7 Reviews / Complaints
Number Of Comments: 1 comment
Most Recent Complaint About DX.com
Here is why dx.com is AWFUL
Order #: 140322001031419645
Request: Cancel Unshipped Order/Items for Refund/Store Credit
Status: Waiting for processing
Ticket number: A117C41DC68F4D7A9A0736BDAD476566
Date Received: 4/8/2014 10:45:21 AM (UTC)
Description: My order has still not been shipped after 14 days
4/9/2014 9:26:26 AM (UTC) Annie_yu [Request]
We sincerely apologize for the inconvenience that we have brought you.
After checking, only one item—sku 270550 in your order is still out of stock and hasn’t been shipped out now.
For your convenience, would you like to save the money of this item into the Store Credit from your DX account for your use in your coming order?
Looking forward to serving you in the near future!
4/9/2014 10:09:26 AM (UTC) Customer [Response]
No I wouldn’t like to save money as credit. I demand full refund as soon as possible please.
***STEP 4 (E-mail notification from dx.com)***
We’re glad to inform you that your order 140322001031419645 has just been fulfilled and shipped on [ Wednesday, 09 April 2014 15:33 ].It’s now on the way to your destination.
2014-4-9 16:24:3 (UTC)Customer[Infomation]
I can not possibly accept your shipment after I requested a cancellation. I have already got the items, which you couldn’t ship for 14 days, from somewhere else. When I demand the full refund, you are able to ship the items somehow! How convenient for you! I have every right to get my full refund and I will enforce every possible way. That’s it, I’m so done with dx.com.
DX.com Reviews and Complaints
Very Long Suspended Package Delivery
Complaint Filed By: Omar K. Aly On: January 30, 2014 Rating: 1 out of 5
I did pay for my shipment on 14th of November 2013 and it has been fully shipped (as I see...
Pathetic Ordering And Shipping Even On The First Time Order!
Complaint Filed By: Kamran On: December 11, 2013 Rating: 1 out of 5
Such a pathetic experience on my first order with DX! I ordered 3 things on 22nd November, and selected “Ship...
Allows A Nazi Moderator To Run The User’s Forum
Complaint Filed By: Benito2Alvarez On: March 26, 2013 Rating: 1 out of 5
DX.com – Too much waiting
Complaint Filed By: Gabriel Adrian Tigler On: March 15, 2013 Rating: 1 out of 5
I’ve ordered several items from dx.com on 21 January. They say the shipping takes 11-22 business days… It’s 15 March...
DX.com failed customer service, refuse to refund purchase price and shipping cost with a defective product
Complaint Filed By: Jay On: January 25, 2013 Rating: 1 out of 5
See the customer support history below. Basically I played by their rule, return a defective product within allowed time frame,...
Complaint Filed By: Roger Johnson On: October 31, 2012
On Oct 1 I ordered a wireless keyboard from this company….did not receive order until Oct 30 …the original had...
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