Dr Vita
Filed Under: Drugs & Medicine WebsitesCorporate Name: DrVita, Inc.
Corporate Address:
6980 W. Warm Spring Rd #100
Las Vegas, Nevada 89113
Phone: 800-211-4188
Email: contact@drvita.com
Contact: MyVitaNet.com
Most Recent Dr Vita Complaints
#1 - DrVita - terrible delivery time and shipment-resolution service
Reported Customer Loss =I’ve ordered a handful of times from DrVita in amounts mostly around $150. Each time, the “free shipping” deliveries via UPS Ground are arriving later and later. Despite notifying DrVita of having passed its 14-day delivery limit again, after a week and a promise of 2-day reshipment, I still don’t have the order.
I also discovered when I tried to track the order that one of the products that I paid for was not available, about which I received no notice. Plus, they would not take responsibility at this late date and overnight a duplicate order, nor provide me with a shipping code to re-order it myself online.
The company is too unreliable and has such poor customer service that I won’t be ordering from them again.
Dr Vita Reviews, Comments Area
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29 thoughts on “Dr Vita”
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Older Dr Vita Reviews / Complaints
- Complaint #2 DrVita – Save yourself some misery and go elsewhere!
On: March 15, 2013 By: SWelkerI thought I’d try this company as they had a great first time... - Complaint #3 Dr. Vita – Back Order Hell
On: February 21, 2013 By: Sally3 weeks since I ordered my items and still one on back-order. 15... - Complaint #4 Dr Vita – Never ever again
On: February 20, 2013 By: christina chambers
Reported Customer Loss =$18.00This site is b.S. Ordered my things on jan:26 and it’s feb:19 still... - Complaint #5 Dr Vita – Three Plus weeks and no Chia Seed !
On: February 18, 2013 By: JImI ordered Chia seed on Jan 20. It is now Feb 16th and... - Complaint #6 Dr Vita – Ordered 2/5 and my order still hasn’t even been shipped
On: February 18, 2013 By: S.
Reported Customer Loss =$13.00On 2/5/13 I placed an order with the drvita.com web-site. I had even... - Complaint #7 DrVita – “Same-Day Shipping Guarantee” is blatantly false, as many other reviews indicate.
On: February 1, 2013 By: Nick MartinI placed a small order of 2 items on January 16th. It is... - Complaint #8 drvita.com – No Customer Service
On: January 29, 2013 By: BRENDADr.Vita has no customer service department that believes the customer comes first. When... - Complaint #9 error with zip code, never notified but charged
On: December 17, 2012 By: amarinaawful first time customer experience! just awful Big mistake that only after placing... - Complaint #10 DrVita.com – Web Trap
On: December 12, 2012 By: dotdotdotOrder 6 bottle supplements from them on Nov 14th, 2012. They sent me... - Complaint #11 DrVita.com – They don’t care about the custumers
On: October 25, 2012 By: MONICA
Reported Customer Loss =$20.00I placed my ordered, I received an email of confirmation and shipment, and... - Complaint #12 MyVitanet.com WILL RIP YOU OFF!!!
On: June 17, 2012 By: Bobby Joi have ordered & received product from this company before, but on a...
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I have placed three orders so far… amazing deals! Especially on products which Whole Foods charges twice as much. Plus, with no tax or shipping fees to pay… it's like I'm making money over here by saving on gas, taxes and time.
No complaints whatsoever. Eveything arried on time and in good condition.
I placed an order from this company jan 14. It is now March 10 and I still do not have the products. When a product is needed for ones health and it does not arrive in a timely manner, the customer is the one to suffer. No other natural supplement site I've ordered from has has this bad a problems. They send a notice the product has shipped and then give no tracking number as well as an incorrect order number. I will never order from this company again.
Realize ecommerce is not simply walking into a store and picking what you want. E-vendors often have to receive products from the manufacturers whose products they sell and they cant control how quickly those manufacturers send the products EVERY TIME. They also have little control over the shippers they use to deliver the package. These things can affect delivery time at no fault of the vendor. Its up to the customer to stay educated about what the process involves.
Ordered 2 items late January and 3/4 through Feb still don't have them. Apparently 1 item was on back-order, supposed to ship within 10 business days. Did not happen. I asked (3 weeks after ordering) if they could ship my other item to me at a faster rate since I had been waiting so long. They declined to ship it faster and said they could only mail it the original UPS GROUND. I canceled the whole order. Bad choice on their part to not remedy the situation. 3 weeks into waiting and then to ship the one item they did have to wait another 5-10 business days for UPS Ground? YIKES! No one was mean or anything, just a poor choice by the customer service supervisor.
I am in Customer Service, and that was a BAD choice….You should always try to make it up to the customer if your company is slacking or made a mistake.
Great company got my products in record time. Somehow a bottle of one of my products leaked and when I called since the bottles did not seem to be sealed the way they thought they should be. They immediately credited my account for full amount of everything. They seemed honest and caring. I will definitely do business with them again.
mike 10 days ago
ordered my product 10 days ago and still nothing. I guess I lost my money.
Prices are good but chances are that you will never recieve your product.
I placed an order with this company and received it very quickly. I will order again. Prices are great! Some people can't be satisfied and love to complain.
I placed a sizable order with Dr. Vita on Sunday 2/10 and have my order sitting in my house in full 2/13 and I am in fact drinking a protein shake from the Twin Lab products I ordered. So far so good with me. I give Dr. Vita a big thumbs up for price and fast delivery.
I had no problems with my order. It arrived in a timely fashion. Same product as ordered from other sources, but at half the price. I don't work for the company. I will be ordering from them again.
I ordered from Dr.vita and they shipped my vitamins the same day I ordered. They are awesome and my only regret is that I only ordered 1 bottle. Thanks again Dr.vita
and I will be reordering soon:)
Tom O.
My order arrived faster than expected. Was a name brand at much less than I have been paying elsewhere. I will order from them again.
I placed the order and got it on time with everything I paid for, good expiration date. Price was the best I could find. I send e-mail to costumer serv. (after reading reviews) and got respond after 2 days (could be faster but… okey )
do not order from them!! a scam!! stick with vitacost
Order just arrived! Ordered 1/16. If you can handle the wait, the price can`t be beat… just don`t hold your breath on the same day shipping.
FWIW…..
I ordered a sugar substitute and got an empty box. Never had that happen before. I repeat, I received an empty box. I am pretty sure all the good reviews here are fake. Who takes the time to look on line to write a review about a product company that sent them a package on time. That is not outstanding service, that is normal service. It is not like a restaurant and you want to share your experience. I sent an email and we will what happens but I am less than hopeful and more worried about fraud on my cc now.
I ordered two products and they arrived the next week. Also contacted customer service and they responded fast. I don't know what problems the other people are having. This store is better than the other stores I used such as Vitamin shoppe and AmericaRx. Those stores gave me damaged items and customer service took days.
I placed a pretty large order from them and received it in a reasonable amount of time and when I emailed and checked the status I did also receive an email back answering my question. The prices are good half the price of my local Earthfare store where I usually go. I am going to Place another order soon and will leave feedback again on my experience.Oh and also when i log into my created acct it tells me detail of my order so there is an actual area with your order info on file
Ordered $100+ on 1/16/13. I'll keep a weekly update until (hopefully) order is delivered. Cheapest prices on the net, but only by a few bucks. If order does show up and is satisfactory, might consider reorder. Just have to order well before I need a refill!
On 1/11/2013, I placed an order (somewhat larger – $72) on Dr. Vita's site, prior to reading reviews. I got a notice today, 1/23/2013 that it was shipped *today* via UPS. I got a tracking number but UPS says there is an error with this tracking number.
Assuming I *ever* get my products, I will never, ever order from this company again. 12 days to supposedly, ship it?
Oh Boy!!!! I should have read the reviews before I purchased anything from drvita. It's been 2 weeks, and still no arrival of my purchase. I thought it was too good to be true. Now what!? Is this some kind of scam???? Should I change my credit card number? Are they going to keep pulling money from my credit card???
OH GREAT!!! I knew it was too good to be true! Well, the good thing is that I used a Credit Card (which has internet purchases protection. Good thing I didn't order more. I was concerned about their prices being too long and feared that they were "Fakes" or Expired. So I decided to place a small order $18 to try out their products. Well, I hope I GET THEM NOW! Now that I think about it, I didn't go to their site. I saw an ad link to their store…IS THIS A REAL BUSINESS OR WHAT? Is it a "out of the Garage/Basement kind of business?? OH MAN! Are they going to steal my Credit Card Info?? From now on: AMAZON is my only online store. They are GREAT!
I have just had a very positive experience with drvita. Everything arrived in perfect condition, very well wrapped. The prices were extrordinary and the shipping free. True, there was no tracking of the package, but I expected to wait about 10 days, and I did. I quickly placed another order, and can't wait to receive it.
dr.vita has free shipping for every order,even for the cheapest one ,it's such an suspicious thing ,i was worried but i ordered a product from them anyway ,because what i ordered was just a small shampoo bottle (the travel size) and it costs only $1.5 and it is free ship .i received the shampoo bottle after a long time waiting .They are a scam .They will send you the product if it is very cheap ,it is a way to attract customers' belief,and they are waiting for your next order with a more expensive order ,if you buy a more expensive product ,they will tell you every reason to cancel the order and take all your money.You will lose your money without getting the products
DrVita has a no charge policy. Orders are not charged unless they ship. Customers who cancel or have orders cancelled are not charged.
I just placed an order on 12/21/12, I have called customer service 4 times they don't have one except for taking orders, not much for resolving problems. After 7 days, still no word from them about the status of my order, I would never order from this company again.
Piece of advice, I had a similar issue with them as well, I placed a first time order with them and what I received was so far off from what I ordered. I could not understand how they could have even made such a big mistake, but anyway I contacting the customer service number two times with a someone will get in touch with you withing 24 hrs-yeah right never happened so on my third call I told them that if someone did not contact me in 24hrs I will report them to the BBB. That is what I did and surprise I had a response within 2 days. My credit card is being refunded. So the advice is report them to the BBB! That is the only way I could get a response. Good Luck!
don't buy anything on Drvita.com…! This is fake business!!
I bought two things last week and they arrived this week. What fake?
DrVita purchased the domain names of MotherNature.com and MyVitanet.com, but not the company in its entirety. DrVita has no access or knowledge of any customer information or purchase history and is not legally responsible to vendors or prior customers. DrVita is not and never has been affiliated with Mother Nature.com or any of its subsidiary companies.
Mother Nature/MyVitanet.com has only provided us contact information in the form of email: CustomerService@MotherNature.com and voice: 1-646-580-6684.