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Latest BrandSmart Complaint
Stainless Stove with long scratch on glass top, Customer Service Rep Bad Treatment
Here’s my correspondence to Brandsmart and the Better Business Bureau Today (Next steps are the Federal Trade Commission (FTC) and US Legal Services (Pre-Paid Law Services)).
receipt number: 0047424296
Store Location: South Dade County
Inquiry: I had a stove delivered on the 24th of December. A KitchenAid KERS507XSS-SS purchased for $1449.88 plus one year warranty for $69.88.
Minutes after delivery, I notices a long straight scratch of about 6-7 inches in length on the glass surface (Cooktop).
I contacted technical services at 800-228-2731, after a long wait (maybe 30 minutes) I talked to Wanda Morales, who could not find any information about that purchase (only info about 3-4 TV,s 2-3 fridges, radios, washers and dryers, etc..)
So, I decided to go to the store which is only a few miles from my home. I went to the returns department Where I waited about 20 minutes before talking to a rep which told me to go to the Customer Services office.
The rep at the customer services office, went to get someone else to help her, the man (Don’t have the name), was, let’s say, not very nice to me, and told me I should have called the same day of delivery (24th of December). I told him that on the 24th after the delivery we went traveling out of town to visit family until the 2nd of January at which time I contacted TOP TECH and showed up at the store.
I then told me that I could have called on the 26th or 27th and therefore there is nothing he could do for me. My reply was that he may have lost 1 or more customers. Let’s say that his reaction was not very professionals given that other customers were present at the time.
I am writing this complaint because It is recommended before contacting the Better Business Bureau and the Federal Trade Commissions when making an official complaint.